Customer Service Sales
Resume:
Demond Diggs
Houston, TX ****1
Mobile 346-***-****
*********@*****.***
Professional Summary
An energetic and hard-working individual with a strong desire to succeed. Detail-orientated and professional in both performance and presentation. Proven ability to plan and complete multiple tasks within strict deadlines, to learn new tasks quickly and to communicate effectively at all levels. A team player who is always willing to go the extra mile.
Professional Experience
Hilton Hotel-Houston, TX
Assistant Director of Housekeeping (01/2012 to Current)
I supervised and coordinated activities of room attendant, house attendant, public area cleaners, and floor Supervisors.
I assist in the managing and directing of the day–to–day operations of all Housekeeping, and laundry
Functions. Also provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counseling and also enforces to the hotels standard operating procedures. Participates in and Enforces quality assurance for Housekeeping Department and department cost control measures. Experience with Turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful. As the Assistant Executive housekeeper, I consistently maintain an eye for detail, and the ability to effectively deal with guests, other departments and the Housekeeping staff.
Kerry Bhimes Painting and Construction (02/2010-11/2011)
Painter and Construction Helper
Provide support services to painters and construction workers.
Maintained residential and commercial site, equipment, and tool cleanliness.
Differentiated between and matched colors, and mixed plasters.
Prepared chemical solutions for stripping tanks.
Performed general carpentry work.
The Sum of Everything Pressure Washing (04/2009-01/2010)
Painter and Construction Helper
Provide support services to painters and construction workers.
Maintained residential and commercial site, equipment, and tool cleanliness.
Differentiated between and matched colors, and mixed plasters.
Prepared chemical solutions for stripping tanks.
Performed general carpentry work, pressure washing and cleaning of residential and commercial sites, tractor trailer and other equipment.
Immaculate EMS (01/2007-03/2009)
Office Clerk
Dispatched EMTS to patients,
Organized and cataloged patient information.
Responsible for pre-admissions/admissions and registration procedures, closing accounts receivables and payables processing.
Liaison between departments.
Community Care Transportation (03/2006-12/2007)
Driver
Operated vehicles for sick, injured, or convalescent patient transport to medical facilities, and invalid services.
Maintained sanitary conditions by discarding and replacing soiled linens and equipment.
Replaced disposable items and supplies in ambulances.
Accompanied and assisted emergency technicians on calls.
Provide detailed reports on accidents and other medical emergencies to medical staff personnel and law enforcement agents.
Administered first aid such as splinting, bandaging, and oxygen.
Restrained patients when necessary.
Service Associate of America (01/2004-05/2005)
Telemarketer (Inside Sales)
Marketed and sold electricity to customers.
Transferred knowledge about services to customers to assist with decision-making for various plans.
Trained new hires on various sales techniques.
Initiated sales orders from incoming and outgoing calls.
Shoney’s Inn (12/2002-01/2004)
Front Desk, Housekeeping, and Groundskeeper
Greeted customers and provided hospitality services.
Assisted customers with check-in/check-out, guest services, and problem resolutions.
Cleaned guest and large conference rooms which held up to 400 guests.
Maintained overall cleanliness of the hotel grounds.
Front Desk Manager, Night Auditor, and Groundskeeper (12/1998-02/2000)
Supervised front desk staff to ensure guests received quality 5-star customer service.
Maintained overall cleanliness of hotel grounds.
Ramada Inn (01/1993-01/1995)
Housemen and Groundskeeper
Assisted housekeepers with materials and equipment need to ensure cleanliness was maintained on hotel grounds.
COMPUTER SKILLS:
Microsoft Office Suite: Access, Excel, Outlook, PowerPoint, InfoPath, Publisher, Word, Project and Scheduler
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