Customer Service Manager

Tiffany Hughes

Dedicated team player, Resourceful, Results-oriented, Self-starter, Training &

Development business professional

Cordova, TN

***************@*****.*** - 910-***-****

Highly qualified, detail-oriented and hardworking business professional with more than 12 years of experience; dedicated

and focused who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project

goals. Seeking a role of increased responsibility and authority. Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Interstate Container - Columbia, SC - August 2015 to May 2016 Managed major and significant customer accounts, provide significant process and/or product expertise, a subject matter resource for other team members.

Received and processed requests for price quotations, purchase orders, order-changes, adjustments and cancellations.

Recorded and processed orders and/or inquiries received by mail, telephone, and/or through customer personal

contact.

Provided pricing, availability, and schedule information within established guidelines. Obtained resolution of routine customer concerns and issues. Served as communication link between customers and sales staff to assure responsiveness. Tracked order activity and alerts appropriate staff of any potential delivery problems. Tracked warehouse inventories and replenishments.

Customer Service Representative/Accounting Clerk

Dovetail Insurance - Columbia, SC - April 2012 to December 2013 Managed the day-to-day operations; providing quotes for commercial policies for our agents\' clientele while delivering excellent customer service.

Reviewed new potential business applications and submit it to underwriting for final review and approval. Worked closely with the staff-engineering department to solve any technical issues in order to deliver prompt service to our business clientele.

Additional duties included but were not limited to handling day-to-day accounting bank reconciliations for sister companies under Dovetail, recording deposits and payments received, creating spreadsheet financial reports Provided preliminary commercial quotes to potential clientele Utilized software such as Duck Creek Billing for payment plans and configurations, billing forms and correspondence and common billing integrations for each individual account and SharePoint to organize information, policies, and projects throughout the organization accessing, updating, and uploading any policy information and tasks that needed to be performed. Compiled and itemized proposals utilizing company portal software to create streamlined documentation for potential client accounts/submits to underwriting for final review/approval Provided high-level administrative Assistant Store Manager

Man Alive - Columbia, SC - April 2011 to October 2011 Managed day-to-day operations as assistant manager training new employees, setting employee work schedules,

handled daily deposits and accounts receivable.

Compiled daily reports showing statistics such as profit and loss margins pertinent to operations. Conducted interviews for potential new hires.

Supervised and managed daily operations while contributing to the stores performance objectives through sales and service Achieved 100% accuracy while balancing several cash drawers during high volume transactions/sales Facilitated customer satisfaction through immediate resolution of conflicts Distinguished performance maintaining timely and accurate financial reporting; including accounts payable and receivables. Assistant Store Manager

Claire\'s Accessories - Columbia, SC - August 2009 to July 2011 Managed day-to-day operations as assistant manager training new employees, setting employee work schedules,

handled daily deposits and accounts receivable.

Compiled daily reports showing statistics such as profit and loss margins pertinent to operations. Assisted with and conducted interviews for potential new hires Supervised and managed daily operations while contributing to the stores performance objectives through sales and service Achieved 100% accuracy while balancing several cash drawers during high volume transactions/sales Facilitated customer satisfaction through immediate resolution of conflicts Distinguished performance maintaining timely and accurate financial reporting;

including accounts payable and receivable.

Customer Service Merchandiser

HHGregg - Augusta, GA - February 2008 to April 2009 Provided excellent customer service while assisting customers with merchandise for sale, inquiries on customer

pick-ups, deliveries, and purchases.

EDUCATION

Bachelor of Science in Business Administration Marketing South Carolina State University - Orangeburg, SC

May 2007

Master of Arts in Human Resources Management

Webster University

AWARDS

Employee of the Quarter

October 2014

Received Employee of the Quarter Award after being employed for only 6 months. ADDITIONAL INFORMATION

Skills

.net, accounting, accounts payable and receivable, administrative support, assistant manager, bank reconciliations,

billing, handling cash receipts, strong communication skills, customer satisfaction, excellent customer service skills,

financial reports, financial reporting, Microsoft Office Suite, mail, SharePoint, organizational skills, interpersonal skills,

pricing, process requests, profit and loss, proposals, recording, sales, spreadsheets, statistics, supervision, telephone

skills, underwriting

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