Sales Management
Resume:
MUHAMMAD
FAISAL KHAN
*************@*****.***
House#3, Street 43, Block-H Soan Garden Islamabad
S U MMA R Y
Innovative and result –oriented Business Development Consultant with 15+ years’ experience, acknowledged for well-defined understanding of business philosophy, developmental strategies, and capacity to identify and align clients' emerging needs with products and services. A successful and diverse background spanning Business Development, Marketing, Sales, event management, HR management, operational management, and quality service delivery with expertise in engaging key partners and devising winning sales strategies and solutions to increasing revenue and enhancing productivity. Maintain business-focused value propositions that leverage competitive advantage via top quality service. Skilled in optimizing teams dynamics, uniting diverse agendas to a common goal, and harnessing strategic and operational drivers to deliver results. S K I L L S
E X P E R I E N C E H I G H L I G H T
Sales Management
Planning & Performance
Management
People Management
Client Relationship
Management
Event Management
Supply Chain
Management
Product Development
Self-motivated, Result oriented & Adaptable; Proactive with strong Multitasking, Prioritizing and Organizational skills; Administration – Office Management skills; Strong
Interpersonal & Communication skills; Planning – Integration
& Follow up skills; Presentation skills; Dynamic personality – Team player; Punctual & Reliable.
Experienced in MS-Office, MS Exchange, and Win XP with good command on Oracle HRMS (ver #11).
Non-alumni member of AIESEC Karachi chapter.
Fluent in English, Urdu & Pushto with limited spoken German capability.
An avid traveler & a good swimmer with quiet reading habits. P R O F E S S I O N A L E X P E R I E N C E
Gerrys Travels, Islamabad – Pakistan (Religious Sales & Services) Manager North & Central Punjab Oct 2015 – April 2016
Successfully managed the day-to-day activities of Religious Sales department.
Efficiently managed all aspects of the Religious sales and services, ensuring smooth operations and actualization of goals.
Generate new business accounts by sourcing potential business clients and ensuring closing success.
Utilize various methods for effective brand awareness, including cold calls, direct sales, B2B, and various aggressive prospecting efforts.
Persuasively articulate our mission to convert prospects into clients/users.
Reported to GM Sales.
Hajj People, London – UK (Event Management and Consultancy) Country Manager Dec 2013 – Apr 2015
Event Management – Central team member of the organizing body of “2nd & 3rd World Hajj & Umrah Convention” attended by CEOs, Directors of Hajj Operators from 35+ countries and government Hajj Missions from 6 countries, held at London on 21st – 22nd May 2013 & 29th – 30th Dec 2014 respectively.
Researched, planned and executed the complete implementation of centralized CRM & project management solution for Hajj People for their global sales campaign of WHUC 2014.
Strategically managed all aspects of events and client management supervising a team of 30+ members across the country.
Worked on several projects, programs and teams simultaneously; coordinated with different departments to carry out operations successfully.
Created and managed promotional event to maximize opportunities to create & expand customer base.
Build team capacity by training and motivating team to reach for the highest.
Owned and hit/exceed annual sales targets within assigned territory and accounts.
Developed and executed strategic plan to surpass sales targets.
Built and maintained strong, long-lasting customer relationships.
Communicated effectively the value proposition through proposals and presentations.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
Brainstormed ideas to maximize opportunities and generate growth.
Reported to CEO.
Hajj People, London – UK (Event Management and Consultancy) Aug 2014 – Mar 2015 Delegates Sales Manager, CRM & Communication Administrator (WHUC-2014)
Responsible for customer relation management, fostering productive relationships with customers.
Consulted and briefed Hajj Umrah Tour Operators on the best possible solutions for their Business efficiency.
Responsible for strategic planning resulting in increased sales (1400% increase of sales between 2012 & 2013 and a further increase of 600% sales between 2013 & 2014).
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Monitored and managed the complete pre-sales & post sales cycle for all delegates & exhibitors from arranging Quotations, Invoices, Invitation Letters & Event documentation for all registered and secured clients.
Reported to CEO and Director Sales.
Saudi Sim, London – UK (Saudi Telecommunication Distributorship) COO – Planning & Performance Department Oct 2012 – June 2014
Created, managed and organized the Islamabad office while ensuring & fulfilling all its administrative, logistical, and technological & personnel needs & requirements.
Leveraged visionary leadership to manage team, Disciplining, Motivating, Terminating, Leave/Time management, Employment Law
Responsible for workforce Planning & Change Management – Team building & Employee welfare programs.
Oversaw total Compensation Planning – Salary, Bonuses, EOSB, Rewards & Recognition programs.
Established and ensured strict compliance with Health & Safety and other risk management measures.
Counseling and Guidance cell – providing support to Managers for policy issues.
Effectively controlled, planned and managed the distribution of 20,000 SIMs for Hajj 2013 campaign.
Drafted reports for Executive teams on 300,000+ SIMs for Hajj 2012, including Logistics, Costing and Payment reports.
Reported to CEO.
Hajj People, London – UK (Event Management and Consultancy) Database Management Executive & Delegates Sales Manager (WHUC-2013) Sep 2012 – May 2013
Responsible for and monitored global sales campaign of WHUC-2013 & 2014 mainly from 35 countries, for delegates & exhibitor sales
Contributed to the company’s business development strategy
Execute account management activities, such as following-up with current clients to gather feedback for quality assurance
Recruitment On-Boarding – Manpower planning, Staffing, Selection & Induction; Planned & executed complete recruitment of 30 Sales & support staff in Islamabad & Peshawar for WHUC- 2013.
Reported to CEO and Director Sales.
PIOUS Waqf, Tripoli – Lebanon (Internet systems development & Software solutions) Senior Country Promotional & Support Manager Feb 2012 – Feb 2013
Planned detail calendars in advance for tasks to complete on promotions, scheduling activities to insure promotion needs have been communicated and completed successfully.
Keep awareness of clients’ routing and operational policies, procedures, schedules, impacts, and projects.
Maintain strong knowledge of discounting and cost structures, and how to calculate them.
Establish effective communication within each department of the company involved in the promotions process and know the contact in each department for best execution.
Trained clients on the Product for online management of Hajj & Umrah cycle.
Reported to CEO and Chairman.
Agror Pharma, Islamabad– Pakistan (Pharmaceutical) Regulatory Affairs Coordinator & Merchandiser May 2012 to Oct 2012
Conducted research to find the best possible solution for Drug submission.
Coordinated between supplier and management for final selection of Drug submission software.
Conducted research for raw material & APIs supplier.
Created and maintained APIs supplier list.
Reported to Operations Director
PIOUS Technologies, Tripoli– Lebanon (Internet systems development & Software solutions) Marketing & Support Representative for Pakistan Jul 2011 to Jan 2012
Studied company products and services to create unique ideas for marketing.
Created viable marketing options for effectively entering the target market.
Aggressive marketing of HajjMabrur in Pakistan-wide campaign, especially Hajj Operators of Karachi.
Successful Implementation of Hajjmabrur – A complete automated internet-based Hajj & Umrah solution for quality & process conscious Hajj & Umrah operators.
Documented & implemented complete training solution of Product to selected clients.
On-site implementation of software and providing 24/7 back-up support to clients in Karachi.
Assisted the IT team from Lebanon with on-going Product Development taking into consideration the feedback from clients.
Researched sales trends to determine the success or failure of marketing for specific products.
Drafted and presented reports of marketing strategies and their success within the company.
Reported to CEO and Chairman.
Taiba & Sidra Honey, Karachi – Pakistan (Honey & By-products – Retailer & Wholesale) Management Consultant cum Salesman Dec 2010 to April 2011
Evaluated different types of analysis within the Company on Products and Services; identified different issues in management and organization and clearly delineated associated concerns with effective remedial feedback.
Analyzed and evaluated organization’s operations and procedures to offer recommendations based on findings; assisted management in identifying issues, sorting solutions and implementing them.
Provided expert guidance to management on the process of changes and problem-solving.
Achieved complete over-haul and created structures for all Products and Services.
Managed manual stock-taking of Products.
Consulted with management to provide best solutions on effective Product & Marketing requirements.
Reported to CEO & Owner.
Gerrys Travels, Karachi – Pakistan (Hajj & Umrah Dept.) Hajj & Umrah Tour Consultant Mar 2010 to Aug 2010
Contacted potential clients from leads that have been provided.
Provided client with area-specific travel information such as geographic features, local customs, restaurants, special events, and points of interest.
Prepare tentative plans and suitable alternatives, answer client objections, and close sale by obtaining client approval.
Customized individual tour packages to accommodate special needs.
Reported to GM Sales.
AKB Waters, Karachi – Pakistan (“Pure n Fine” Mineral Water) Asst. HR Manager & Sales Supervisor Jul 2007 to May 2008 and Mar 2009 to Feb 2010
Assisted in a review of all job descriptions to insure they were up-to-date and realistic.
Conducted internal survey & analysis to review staffing requirements.
Assisted the human resources department in growing business, performing most of the day to day HR activities.
Successfully conducted Product & Market research
Identified new markets and improve customer relations.
Identified new markets and client & maintained customer database.
Increased productivity and sales by improved staff efficiency
Reported to CEO.
Mineral World, Karachi – Pakistan (Marble & Gems, deals & exports) Corporate Sales – Freelance Jun 2008 to Mar 2009
Incorporated policy and goals to drive the sales department.
Planned with the executive team and vendors to determine company growth in product resources, location and market share.
Instituted sales forecast and marketing goals to achieve aggressive company growth goals.
Implemented marketing plans that supported the sales goals. Al Samim Group, Dubai – UAE (Glassware manufacturer) HR Coordinator Oct 2005 to Dec 2006
Responsible for adjudication process and internal client audits.
Restructured HR Department establishing new guidelines revising HR documentation for compliance and increasing efficiency of on-boarding system; created a new hire training manual designed for end-user ease.
Handled Payroll for 350+ employees on Oracle HRMS (Vers.11).
Responsible for processing requests of Leave Salaries, End of Service Benefits & mitigating & resolving issues in event of any occupational hazard.
Resolved all employee’s issues pertaining to Job, Payments, Overtime, Work efficiency and productivity.
Restructured recruitment and new hire processes and implemented disciplinary / termination / exit procedures.
Reported to HR Manager.
Swiss Arabian Perfumes Industries, L.L.C., Sharjah – UAE HR & Admin Assistant Nov 2002 to Jul 2005
Maintain operational processes with utmost discretion when dealing with sensitive topics
Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.
Responsible for providing training and orientation to new employees.
Handled and managed the full fleet of Company vehicles and drivers, including distribution schedules, fuel and maintenance and efficiency reports.
Handled all Administrative tasks within and outside the Company.
Reported to HR Manager.
Siemens, Karachi – Pakistan
Technician for “Mobilink GSM” Jul 2000 to Mar 2001
Received On-site training on Installation of 3 EWSD Telephone Exchanges in Pakistan.
Provided Maintenance and Backup support to PTCL for EWSD Exchanges.
Provided Maintenance and backup support to Mobilink for their GSM Telephone Exchanges.
Ensured correct installation and change procedures.
Supervised trainees during the time of installation at customer site. E D U C A T I O N
G-II Extensive German Language course – Goethe Institute Karachi 1996
B. Sc Mathematics & Physics – Government National College, Karachi 1998
Intermediate Fsc. Pre-Engineering – Government National College, Karachi 1995
O’ Levels, Science – The Karachi School 1993
R E F E R E N C E S
Available Upon Request
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