Systems Engineer
Resume:
Stephen J Larsen
OBJECTIVE A position in the eld of technology security where focus on versatility, attention to detail, and creative innovation is desirable
SOFTWARE
SKILLS
Software: Active Directory, Avaya One-X, Bomgar, CA Service Desk, Cisco IP Communicator, Hitachi Psynch, Jetbrains PyCharm, MercuryGate-Sterling TMS, Norton Ghost, Nmap, Microsoft O ce Suite, PuTTY, Salt, Spiceworks, SMS/SCCM 2012, Symantec Drive Encryption, Virtualbox, VMWare, SecureDoc WinMagic, Wireshark Operating Systems: Microsoft Windows 2000/XP/Vista/7/8, Mac OS X 10.9/10.10, Citrix XenServer, Fedora 19 and 21, Ubuntu 10.04, 12.04, 12.10, and 14.04, Backtrack and Kali Linux
Languages: Arduino IDE, Bash, Batch, LaTeX Typesetting, LUA, PowerShell, Python TECHNICAL
SKILLS
-Capable of physical repair of electronic components
-Capable of installing, diagnosing, and servicing all major computer hardware
-Experience prototyping electronics such as Arduino, Raspberry Pi, and Spartan 3 FPGA boards
-Experience with small and micro scale electrical systems SUMMARY OF
STRENGTHS
-Assessing network and system security using hardware and software tools
-Demonstrated ability to determine and recommend products or services suitable to the user requirements
-Designed
ow charts and SOP guides on software for non-technical users
-Excellent communication and presentation capabilities
-Excellent ability in high stress scenarios
-Experience with rolling out large network wide updates of software patches
-Experience learning, working with, and teaching consistently evolving applications to fellow teammates
-Experience installing, troubleshooting, maintaining, and assessing security of large and small LAN, and WAN networks
-Hands-on experience in creating user accounts; including user rights, security and groups creation
-Highly skilled in maintaining, analysing, troubleshooting, and repairing computers, technical hardware, software and miscellaneous peripherals
-In-depth knowledge of documenting and upgrading hardware and software systems
-Over Eight years’ experience in technical hands on and over the phone support EDUCATION Northeast Wisconsin Technical College Expected 2016 Desktop Support Specialist Green Bay, Wisconsin
Ashwaubenon High School Graduated 2009
EXPERIENCE Eagle Seven Trading April 2015 - Present Technology Operations Engineer Chicago, Illinois
Worked in an extremely fast paced environment supporting Linux and Windows machines
Assisted in development of support tools and scripts which are used on a daily basis
Studied, learned, and supported proprietary high-speed trading systems
Worked with stock traders and developers to assist in major monetary trades
Actively maintained company systems using Salt
Performed network security penetration testing
Wrote Bash and Python scripts for team to resolve issues quickly and e ciently Humana July 2013 - January 2015
Operations Analyst DePere, Wisconsin
Worked on a small team to con gure, and ship over 2600 Lenovo Thinkpad computers
Built Windows images for Ghost and SCCM OSD for mass deployment projects
Wrote scripts to expedite con guration processes by automating hardware and software installation
Wrote Powershell, Batch, and Python scripts for team to resolve issues quickly and e ciently
Studied, worked with, and repaired proprietary VPN and sales software
Provided phone and remote support for users in a CA Service Desk ticket based environment
Supported users on issues ranging from general usage problems, to software installs, to advanced soft phone problems
Assisted in deployment and con guration of Cisco, Aruba, and Meru networking hardware
Worked with a team to devise creative solutions for critical issues on a limited timeframe
Operated in special project capacity for Operating system testing
Gathered information pertaining to issues along with xes and built in-house wiki entries detailing steps for resolution
Worked with HIPAA standard encryption software, while maintaining privacy standards on personal information
Disposed of replaced hardware following HIPAA standards U.S. Speciality Cheese October 2008 - June 2011
Desktop Support Technician Green Bay, Wisconsin
Provided support for over 20 users in a cross platform network
Provided level One and Two support company wide
Worked with user’s personal laptops to establish access to work networks and software using VPN protocols
Implemented virtualization technology decreasing hardware costs by 66%
Built and assembled user computers, server racks, and building network
Provided support as necessary on a 24-7 basis
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