Tech Support Analyst

CHRIS LEMBERAKIS

(***) *** - **** ********@*****.***

Summary

Experienced and knowledgeable Information Technology Professional with over 19 years' experience seeking to Contribute acquired skills within a technical support role. Works well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.

Experience

Tech Support Analyst May 2009 - Present

Lockheed Martin West Point, NY 10992

Responsible for all installations, configurations and ongoing usability of Servers, desktop computers, peripheral equipment and software at the West Point Mint. Strong analytical ability for technology problem resolution.

Led rollout of Asset Refresh Project and achieved goal before deadline of over 200 workstations, despite extremely short time frame for implementation as well as completing training of over 200 end-users working on three shifts, without any negative impact on productivity.

Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.

Work with Data Center team to install, configure and troubleshoot all Network appliances and servers. Create new user mailboxes in MS Exchange 2003/2012.Conduct setup of user accounts in Active directory 2003, including password resets, distribution lists, group memberships or modifications.

Troubleshooting and enhancing desktop security and configuration management through Group Policy Objects (GPO).

Built, maintain and responsible for troubleshooting new File and Print Server with Windows 2008 Enterprise R2 OS.

Designed and Consolidated three F&P servers and upgraded Domain Controller and Backup Server to Win 2008 R2 Enterprise.

Installed and responsible for implementation of McAfee WebGate Server.

Deploy Application packages using System Center Configuration Manager 2012 to 100+ workstations. Install all network security appliances including NetScout Network sniffer and manage EM7 alerts.

Works with multiple external vendor support contacts to resolve technical problems.

Install and configure all Cisco Switches to accommodate VOIP project.

Maintain Avaya VOIP telephone system

Implement Blackberry Enterprise Server 12 for configuration of all Blackberry mobile devices

Installing and monitoring Cisco NAC client on all workstations.

Administer tape backup utilizing Veritas NetBackup for Windows Servers.

Led rollout and consolidation of all Network and personal printers.

Install, configure and manage Linux servers to create new virtual servers using V Sphere client.

Initiated and conducted both the Implementation and management of Symantec Evault on 135 workstations.

Systems Analyst June 2008 – May 2009

Edge Professional Services Rockville, MD 20850

Administered, maintained, upgraded, and monitored 135 desktops/laptops throughout the West Point Mint facility.

Troubleshoot users' desktop, notebook, and connectivity issues within Microsoft Office 2007/2010 environment.

Conducted root cause analysis for issues with servers, printers and networks utilizing monitoring tools, command prompt diagnostic tools, and remote desktop client.

Generated printer, workstation, server, and network equipment configuration reports.

Maintained system backup and recovery utilizing Veritas NetBackup for Windows Servers

Responsible for inventory management.

Conduct setup of user accounts in Active directory, including password resets, group memberships or modifications.

Interact with and deliver outstanding professional service to customers.

Maintained network diagram using Microsoft Visio.

Desktop Support Engineer September 2005 – May 2008

Halifax Alexandria, VA 22312

Managing Cranford, NJ site and responsible for distributing workloads to fellow technicians.

Upgraded computers from Microsoft Windows 2000 to Windows XP and trained over 300 end users on new software changes and additions.

Rollout Support of validated custom systems (Warehouse Management Systems, HI-Rise Systems, etc.

Install and troubleshoot software including Microsoft Office Suite, Oracle, SAP and Internet Explorer.

Installed and configured computer workstations and configured laptop computers for RAS and docking station connections on LAN.

Education

HP STAR Program Denver, CO United States

HP STAR Certified Technical Professional

Datatrain Institute\ Middlesex County College Edison, NJ

A+ Certification

Alpha Technologies Piscataway, NJ

Windows NT

Job Related Training

MS Office Suite 2013 April 2016

Cisco NAC Training February 2010

Dell Certified Systems Expert Dell 2001

MCP (Microsoft Certified Professional) Microsoft 2001

Dell Premier Access Dell 2008

Dell-TM Training for Notebook Systems Dell 2008

Dell-TM Training for Desktop Systems Dell 2008

Americas PowerEdge Proficiency Certification Dell 2008

Dell PowerConnect Proficiency Certification Dell 2008

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