Manager Service
Resume:
JAMES M. PYZYNA
Algonquin IL *****
*******@***.***
http://www.linkedin.com/pub/james-pyzyna/9b/17/373/
Executive Summary
A seasoned IT professional with extensive IT purchasing experience. Most recently standardized the entire purchasing processes for a large non-profit organization covering purchases across a wide range of categories. This includes enterprise wide technical IT procurement working directly with the manufacturers such as IBM, EMC, HP, Oracle and F5, as well as with the major distributors like Ingram Micro, Tech Data, Synnex, Avenet, Arrow and Agilysys. This included enterprise servers, storage, network equipment, software, as well as data center infrastructure build out, telecommunications and hosting services.
An expert in contract and vendor negotiations, GPO vendor management, vendor consolidation, project management, procurement planning, budgeting, service provisioning, multi-tenancy, as well as responsible for multi-million dollar procurement spend over several years for in-house purchases and resale to clients.
Possess a successful track record in building and directing IT service organizations, managing networks and IT field technicians across several states as well as strategic and disaster recovery planning, project implementation, budget and asset management. Maintain a diverse knowledge and understanding of IT products, services and support.
Multiple experiences in technical support operations, help desk creation and management, user training, desktop computer hardware, and data center management, enterprise server and storage selection and support. Highly effective leader and team builder enhanced by excellent interpersonal and customer relations skill sets, and have always promoted friendliness, camaraderie, and joviality in my teams.
Managed software licensing with Microsoft, Oracle, IBM and EMC Also experienced with SAP, Ariba, Concur, PeopleSoft, Remedy, Microsoft Office, eRrequester, Financial Edge and others.
Employment History
Heartland Alliance 1-2015 to 6-2016
Purchasing Manager
Responsible for establishing a standardized purchasing program for 59 programs across 79 locations including several international locations for a $100mm human rights non-profit organization.
Standardized a disparate purchasing process encompassing IT equipment and office supplies to food, clothing and medical supplies and building mechanical equipment for the various programs.
Created standardized purchasing policy to adhere to the OMB guidelines; as well as found, on-boarded, negotiated, categorized, consolidated and contract audited all aspects of the minority vendor drive to meet program contract goals.
Established Procure to pay procedures and reviewed all vendors for inclusion in our E-Payable project.
Maintained all Diversity Spend documentation and submissions to appropriate agencies to ensure proper reporting and recognition of Diversity spend. As part of this process i established new vendor relationships enabling us to transfer $2 Million to diversity vendors.
Acxiom 10-2005 to 7-2014
Technical Acquisition Specialist
Responsible for multi-million dollar procurement spend of enterprise IT equipment and software for in -house use as well as resale to clients. Worked closely with internal stakeholders and end users to ensure technical business requirements were met for all purchases and agreements.
Conducted regular RFX’s and contract negotiations with IBM, EMC, HP, Dell, Cisco and NetApp for existing and new projects based on customer technical requirements.
Negotiated purchase contracts with IBM on enterprise storage equipment resulting in $1,000,000 cost savings.
Performed a competitive bid / product performance analysis RFP and RFQ between IBM, Dell and HP resulting in a negotiated contract with HP with an overall saving of $6 million.
Regularly reviewed multiple vendors to determine best product selection based on, product capabilities, performance, industry best practices and TCO. Vendors included but not limited to IBM, EMC, HP, DELL, VCE, 3Par, Cisco and NetApp.
Conducted quarterly Road Map reviews with all vendors and technical staff to understand product lifecycles and future product capabilities to fully understand and plan for complete product /project life cycle TCO and management.
Provided technical requirements to vendors, as well as compared vendor equipment to other compatible vendor products, to ensure performance benchmarks are met.
Reviewed and created RFP’s, NDA’s, POC’s and loan, lease contracts with legal counterparts for best business practices and completion.
Provided tracking of equipment purchases to ensure project timelines are met.
Reported on annual cost savings (spend avoidance) to corporate headquarters.
Negotiated contracts with EMC to obtain fully provisioned arrays with options to pay quarterly as storage is used, resulting in, improved availability and turnaround, reduced hardware and labor cost saving of approximately $250,000 per storage array.
Created TCO documentation for all purchases including maintenance and support agreement renewal costs for major upgrades to existing equipment.
Negotiated seed equipment to be included at no cost on large product purchases.
Regularly attended industry technical forums to keep abreast of latest technology and product offerings: HP Discover, EMC World and IBM Insight.
Intellispace 8-2000 to 4-2004
Director of Operations
Startup service operations for an internet service provider specializing in providing high speed internet service to multi-tenant office buildings.
Managed two co-location data centers in Chicago.
Responsible for project management, hardware support and data / telecom provisioning.
Negotiated with multiple union electrical contractors and vendors for electrical work to be done in various Chicago office buildings, resulting in an overall savings of 25% approximately, $150,000 annually.
Managed 3 party service providers to ensure all SLA’s and KPI’s were being met.
Vital Network Services 5-1997 to 7- 2000
District Service Manager
Responsible for service activities of several technicians across the eight state district in support of third party WAN & LAN data communications equipment.
Prior
Ameritech Consumer Services - Regional Technical Services Manager
Sidley & Austin - IT Services Manager
Bell & Howell - Field Support Specialist
Nexus Office Systems - Area Service Manager
IBM - Advanced Product Customer Engineer
Education/ Certifications
HP Accredited Sales Professional
National Radio Institute, Washington, D.C.
Masters Course in Microprocessors, Bachelor’s Degree
Wright Junior College, Chicago, Illinois
Harper Junior College, Palatine, Illinois
Certified Scuba Instructor
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