Customer Service Software
Resume:
Michael G. Beane
**** ******** **** ***********, **** 43081
**********@*****.***
IT Industry n A+ and Network + Certified n Computer Technician
Career Summary
Comprehensive set of abilities developed through rigid, disciplined self-training, hands-on practical application, and coursework over a period of five years working inside the IT field. Possess a sound, responsive, and professional approach to the resolution of issues for hardware and software challenges. Comfortable at multi-tasking and highly respected by peers.
Professional Experience
Peak Systems, (Chase Bank Contact) 1/2016-5/2016
Asset Manager Analyst
Disconnects and reconnects of Computers, Laptops, VDI Terminals and Peripherals
Managed service requests for hardware (moves, new hires, and visiting Associates).
Ordered fulfillment for incoming and out going hardware. (Columbus Depot).
Laptop and Desktop Imaging and Software installs
Inventory Control/Management
Hardware disposals and Legal Drive Release (LDR) Processing.
Blue Chip Consulting (Ohio Health Contract) 3/2015-4/2015
Desktop Support Technician
Refresh, Deploy and perform system imaging and Windows 7 migrations
data migrations
Build computers and load software
Set up lotus notes
Support users post migration with hardware and software issues
AEP, Bob Evans, Columbia Gas, Farmers Ins. 5/2011-3/2015
Contractor
Deployments
Windows 7 migrations
SARCOM, Inc. Lewis Center, Ohio 3/2006-5/2011
Integration Lead
Responsible for loading and shipping 600 computers a month per specification of hardware and software needs
Supervised team of 7
Provided customer service excellence.
Provided onsite technical assistance and support for end users of system hardware and software that resolved end-user computing problems. Setup Lotus Notes email, Installed excel, power point and MS office suite.
Performed systems deployment for software and hardware refresh projects using Active Directory, Remote Desktop Connections, Remote Assistance, etc.
Identified and evaluated complex customer requirements and recommend solutions.
Performed system imaging and data migration.
IBM Workstation diagnosis and repair.
Experienced in troubleshooting hardware: Hard drives, system boards, processors, and RAM.
Microcenter, Columbus, Ohio 2/2003-3/2006
Computer Technician Supervisor
Experienced with troubleshooting and installing hardware components to include: hard drives, system boards, RAM, CPU’s, CD ROMs’, modems, sound cards, and built custom units.
Supervised 2 to 5 PC technicians.
Education:
Techskills
Geeter high school
Certifications:
CompTia A+ Certified
Network + Certified
HP Printer Certified
HP Desktop / Laptop Certifications
Xerox Printer Certified
Oki Data Printer Certified
Ricoh Printer Certified
Software Experience:
All Microsoft Windows environments
Macintosh Operating Systems
HP Diagnostic Software
Additional Professional Experience:
Shelby County Sheriff’s
Department
United States Navy
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