Customer Service Sales

EDGAR TILLERO

**** ******* ****** ** ******, GA *0080 ************@*****.*** 404-***-****

OBJECTIVE

I am a dynamic, highly motivated professional with over 30+ years experience in sales and customer service, seeking for a full time job where I can utilize my professional skills.

Available to travel.

PROFESSIONAL PROFILE

Bilingual English - Spanish

Goal Oriented

Team Building

Strong Building Relationship

Independent and solid team member with excellent customer service

Ability to build relationships and educate customers resulting in customer satisfaction, retention and increase in sales.

Proficient in Microsoft Office, Word and Outlook

PROFESSIONAL EXPERIENCE

OWNER - INVERSIONES ANT

Caracas, Venezuela (1986 to 2009)

Inversiones ANT was a parking lot and auto maintenance facility.

Essential Duties And Responsibilities:

Carries out management responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Select, train, and develop subordinate personnel.

Hands on involvement in the direction of all facility employees at all times ensuring teamwork and a harmonious work environment.

Maintains facility by coordinating regular maintenance schedules for upkeep of property and equipment.

Ensures equipment is in safe working condition and clean and professional in appearance.

Conduct ongoing meetings, training and observation of subordinate personnel to ensure compliance with our Customer Service Vision and our Customer Service Mission.

Interacts and communicates directly with customers.

Work with vendors

Ensure timely and accurate reporting of all financial results and operating activities.

QUALITY CONTROL - MACK TRUCKING COMPANY

Aragua, Venezuela (1983 to 1984)

OVERSEAS OPERATOR CALL DEPARTMENT - CANTV (Compañía Anónima Nacional Telefonos Venezuela)

Caracas, Venezuela (1974 to 1981)

EDUCATION

Industrial Drawing - Instituto Politécnico Virgen de la Encina, Ponferrada - España (1977-1979)

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