Project Manager
Resume:
Susan Popkes
Columbia, SC 29210 **********@*****.***
SUMMARY
Project and Implementation manager with 20 years of information technology experience in the healthcare industry. Security and Privacy Incident Response workflow analysis/policy and procedure creation. Subject matter expert on HIPAA and Meaningful use. Strong background in privacy, product development, management, incident response, and Healthcare IT. Works cross-organizationally with end users through to executive staff. Has successfully implemented new upgrades for major systems as well as many brand new implementations. Has experience managing all size of teams. Management background includes leading teams, developing and managing budgets, devising time lines, monitoring project standards for all deliverables, creating strategies, overseeing technical design and development of all learning solutions, new business development, documentation, development of training curriculum, conducting training, and maintaining quality assurance. Excelled in high profile project advisor role for global corporation involving Healthcare IT systems implementations.
PROFESSIONAL EXPERIENCE
Enterprise IT Solutions, Charlotte, NC September 2015-Present
Enterprise IT Solutions LLC offers a wide range of IT services in the greater Charlotte and Columbia areas.
Placed at the Enterprise Privacy Office (EPO) is an operating unit under the South Carolina Department of Administration’s Division of Technology, responsible for advising State agencies on the management of personal information as well as establishing, assessing and enhancing privacy protection policy, training and compliance measures.
Security Analyst for the State of South Carolina Enterprise Privacy Office.
Extensive work regarding privacy incident response for the newly formed, Enterprise Privacy Office.
Leading team member for Security and Privacy Incident Response Improvement department for the Department of Administration, at the State of South Carolina.
Analyzed current workflow diagrams of current incident response plan and procedures
Future state privacy and security Incident Response plan and procedures.
Incident Response training for the Help Desk.
Wrote documentation for new incident response procedures.
Created and presented Incident Response training for privacy liaisons of the State of South Carolina.
Classes ranged from five to thirty–five students.
CERNER CORPORATION, North Kansas City, Mo 2013-2015
Cerner is a supplier of health information technology (HIT) solutions, services, devices and hardware.
Healthcare Privacy/Security Strategist
Designed privacy and security strategies for HealtheIntent, a proprietary population health system
Provided leadership regarding best practices and served as subject matter expert for federal, state, and local security and privacy regulations.
Modeled data in HealtheIntent in Cerner Millennium source, using Cerner proprietary software, Excel, and FHIR (HL7). Extensive research into privacy requirements for specific populations (minor patients’ records and records from federally funded substance abuse treatment centers).
Active member of Cerner Privacy and Security Governance Board
MO HIT ASSISTANCE CENTER, Columbia,Mo 2011-2013
The American Recovery and Reinvestment Act of 2009 through grant funding set up 62 regional extension centers whose mission was to provide primary care providers with the tools necessary to attest to meaningful use of a certified Electronic Health Record. The MO HIT Assistance center is the regional extension center for the state of Missouri with the responsibility of assisting 1167 primary care providers to meaningful use by 9/30/2013.
Project coordinator/implementation specialist
Lead Medical practices to achieve meaningful use of their electronic health records using project, change and risk management skills gained through years of experience in project management. Personally do regular presentations to clients. Perform Risk analysis training with clients. Work with eligible professionals to qualify for either Medicare or Medicaid EHR incentives.
Provide leadership regarding best practices and serve as subject matter expert on attestation for meaningful use.
Create work breakdown structures using Microsoft Project and Excel.
Participate in regular stakeholders and partner meetings regarding the project.
Perform readiness assessments at all sites without electronic health records.
Assist those sites with their EHR decision making on choice of vendor.
Consult on implementation schedules.
Liaise with vendor contacts and Missouri Medicaid representatives as well as at the National level representative.
Maintain regular contact with customers through site visits, emails and phone calls.
Promote transparent collaboration between partners.
HEALTH 2U TECHNOLOGIES, Columbia MO 2005 – 2011
Direct marketing company selling Vollara, Inc. products and building Sales Teams through cold calling and other lead generation techniques
Vice President – Created and conducted training of diverse team members with business planning and personal and business goal setting. Trained team on following a specific success cycle for call leads. Taught team members how to introduce product and close sales and subsequently to train their partners to go through the same sales cycle.
Learned the success cycle and utilizing telephone script calling of interested people.
Presented marketing information both to team members as well as clients
PRIMARIS, Columbia, MO 2005-2006
Primaris is the federally designated Quality Improvement Organization (QIO) for Missouri, working to bring better quality and more affordable healthcare to the state.
Technical Program Manager – Presented 1700 eligible providers with tools to assist with the decision making process of getting an electronic health record. Performed research into EHR vendors.
Assisted with hardware configuration for EHR.
Monitored and tracked all providers that expressed interest in our services. Developed and shared generic implementation schedule for EHR implementation.
UNIVERSITY OF MISSOURI HEALTHCARE, Columbia, MO 1996-2005
One of the most comprehensive health care networks in Missouri, with seven hospitals and numerous clinics, all staffed by University Physicians, offer the finest primary, secondary and tertiary health care services. It also provides education for future health care providers and participates in important research.
2003-2005 HIPAA Auditor
Determined who had accessed a patient record. Using Cerner’s and IDX’s proprietary software, create reports to mine the encounter records for patients to show who had accessed the records.
Effectively communicate results of both the physical and software analysis of access into patient
records through reports, meetings, email, and telephone contact. Write policies regarding the identification and measurement of potential risks, mitigating controls (measures taken to reduce risk), and the acceptance or transfer (Insurance policies, warranties for example) of the remaining (residual) risk after mitigation steps have been applied
1996-2003 Computer Project Manager 2003 Managed group of staff that designed, programmed, trained, implemented and supported software solutions. Extensive knowledge of software development life cycle. We both created new software and changed software to client specifications. These software solutions were both vendor based and systems that developed in house. While a team leader for the open clinical foundation, Cerner millennium project, we utilized change control, issue and risk analysis and escalation skills to make certain our clients were satisfied. Trained the trainer on Millennium Software, go live support, and transitioning to support. Worked with the client to understand and document detailed business and functional application requirements for client review and sign-off. During this time received 2 client support satisfaction awards.
Managed staff, including yearly evaluations and discipline activities.
Created project management team that together created the first rotating on call system for the
University of Missouri Integrated Technologies department.
Managed staff that supported 60 different applications.
Performed system analysis learning customer needs on in house system
Team lead for Cerner Open Clinical Foundation build for second Cerner Millennium project in the United States
Instituted weekly meetings of all project managers to discuss opportunities and drawbacks
Instituted yearly overnight visits walk about with House Manager of Level 1 trauma center to
educate staff with the importance of clinical applications.
Create work breakdown structures (WBS) for wide variety of projects.
Document scope of each project
Communicate scope to stakeholders
Create communication plan for each project
Performed risk analysis for each project.
Monitored and adjusted schedule of tasks for each project
Attended all stakeholder meetings and maintained necessary communication as dictated by each project
MISSOURI SCHOOL BOARDS ASSOCIATION, Columbia, MO 1995-1996
Missouri School boards association is a not for profit organization that represents school boards in the state of Missouri and is a strong advocate for public education in Missouri, serving as the unified voice of school board members throughout the state. The association also strives to provide members with an opportunity to enhance their skills, expand their knowledge, exchange ideas and discuss important issues with their colleagues
Software Support Telephone, onsite support and training for proprietary software product
UNISYS, Columbia, MO 1994
Unisys is a worldwide information technology company providing a portfolio of IT services, software, and technology that solves critical problems for clients.
Consultant trainer - preparing personal for conversion to Office Systems product with presentation and training to all staff
ABC LABORATORIES, Columbia, MO 1991-1993
ABC Laboratories is a contract research organization providing analytical services to pharmaceutical and agrochemical companies.
Systems Trainer - Designed, scheduled and presented six classes (four or 8 hours long) on various technical subjects.
McAUTO – SUBSIDIARY OF MCDONNEL DOUGLAS, London England 1985-1990
Implementation Manager - For RadNet, a Radiology Information System, performed all aspects of implementation of 22 RIS systems in the North West Thames Regional Health Authority, London England. As the project manager, all aspects were planned, risks determined and all personnel trained on how to build, install and support the implementations. All aspects of the project were monitored. Provided extensive training for hospital personnel. Project was planned using change and project management expertise. Hired and trained the staff and stayed through the first 5 implementations. The remaining implementations were done by my hand picked, personally trained team and came in on time and on budget at the end of the five year project.
Hire, train and assign sites to English Team
Attend all stakeholder meetings
Extensive business system and workflow analysis of English Radiology Department
Create work breakdown structure for implementation of 22 separate Radiology Information systems
Monitor staff to assure implementation tasks were performed to high professional standards
Document and monitor WBS
Develop and present multiple classes both for staff and for clients on use of proprietary software
Build of client software according to workflow of individual departments
Effectively communicate English client needs to software support personnel in St. Louis Missouri
Key member of global support team
EDUCATION AND PROFESSIONAL CERTIFICATIONS
PMA – Project Management Institute, PMP course Anticipated August 2016
PMP – Certification 2016
AHIMA HITPRO – Implementation Manager Certification 2013
Kaplan University, Fort Lauderdale, FL
Master’s Management, emphasis in project management 2011
University of Missouri, Columbia. MO 1996-2003
Assertive Management, Leadership, Team work, MS Project, Cerner OCF
University of Missouri – Columbia, MO
Master’s work technology education 1994
B.S. Ag Animal Science 1980
American Management Association, New York, NY, Train the trainer 1991
PROFESSIONAL PRESENTATIONS
Presented a Case Study: “Implementing an Audit Program of HIPAA Compliance”, at the Sixth National HIPAA Summit in March of 2003.
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