Name: Rodrigo Cotta Mourão

acvm7h@r.postjobfree.com

Tel: 251-***-****

*** ****** *** *** *** – Stafford, TX

RESUME DETAILS

Summary of Qualifications

Accomplished senior technical and business professional with over 13 years of experience. Flexible and adaptable, able to influence and work successfully with diverse groups at all levels of the organization. Areas of demonstrated expertise include:

• Project management (MS Project)

• ITIL

• Sarbanes-Oxley (SOX)

• Zendesk (Customer Service Software)

• Microsoft Office

• Vendor management, contract negotiation

• Design and Implement LAN/WAN projects (routers, switches, WIFI, cabling)

• Shoretel VOIP

• Riverbed Steelhead CX (WAN accelerator)

• Business continuity planning

• Manage and Maintaining Windows servers, Windows workstations, WIFI routers.

• Cost containment / budgeting

Professional Experience

A.SCHULMAN Inc., Contagem and Sumaré, Brazil.

IT Support Analyst (2008 – 2013) / IT Infrastructure Coordinator (2013 – 2015)

• South America IT Infrastructure Coordinator (São Paulo, Contagem, Americana, Sapucaia do Sul and Buenos Aires - Argentina) including all networking, server administration including Windows, telecommunications and helpdesk; primary vendor contact and contract negotiations for all services.

• Frequentely reports to IT Team Akron, OH Headquarter.

• Managed the design and implementation of network and telephony infrastructure in 3 plants in Brazil and one in Argentina.

• Managed the IT contracts and budget.

• Upgraded all production equipment to enhance corporate capabilities in all sites.

• Migration of a regular PBX (Intelbras) to VOIP Shoretel, mobile phones from Blackberry and Android devices to IPhone with VMWare AirWatch solution and implement the Riverbed WAN accelerator.

LOCGUEL – Locadora de Equipamentos para Construção Ltda, Belo Horizonte, Brazil.

IT Support Analyst (2001-2008)

• Call, Incident and Service management

• Determination cause of service interruptions including hardware failure for network PC desktop, printer and other peripheral.

• Backup MS SQL databases and entire system backups (Symantec Backup Exec)

• Document and maintain Help Desk policies and procedures.

• Track, monitor and report on all Help Desk incidents within defined customer service levels.

Education

4 years of BA Computer Science in Universidade FUMEC - Brazil (not completed)

Certifications

• ITIL Foundation Certificate in IT Service Management.

• Microsoft Certified Professional – MCP 2.0 – Exam ID 290 – Managing and Maintaining a Microsoft Windows Server 2003 Environment.

Courses

• Managing and Maintaining a Microsoft Windows Server 2003 Environment.

• Maintaining a Microsoft Windows Server 2003 Environment.

• Implementing a Network Infrastructure Microsoft Windows Server 2003 network hosts.

• Implementing, managing, and maintaining a Network Infrastructure Microsoft Windows 2003 Server: network services.

• Microsoft Project 2007

• Installing and Configuring Windows 7 Client.

• Aspect Oriented Programming

Symposium

• Latin American Symposium on Security Microsoft, security practices on the Microsoft platform.

Languages

• Brazilian Portuguese (Native)

• English (Advanced)

• Spanish (Basic)

Contact this candidate