Customer Service Manager

PROFESSIONAL EXPERIENCE

Pattern Services UK Ltd

Cambridge, United Kingdom

Operations Manager

Jul-08 – Jul-11, Oct-15 – Present

Organize and manage a team producing a variety of products for the textile industry.

Responsible for the implementation of work schedules; meet tight deadlines with exacting standards.

Perform risk management for client orders to proactively address problems in advance and minimize incorrect orders.

Respond to client emails and telephone calls; keep business records and help with product pricing.

Create and managed client files specific to individual product requests; provide strategic direction for the manufacture of individual jobs.

Set specified artwork required for the completion of each product on the shop floor.

Gary McFarlane and Associates

Bundoora, Australia

Business Development and Marketing Associate

Feb-15 – July-15

Conducted site visits with firm architects to document and develop client relationships and grow client networks.

Liaised with local councils and state governments to advance land permitting and other development projects.

Conducted due diligence on developing regulatory standards and approval processes for the benefit of the firm and its clients.

Monitored, created and developed local advertising material for local newspapers and magazines.

Metcalfe, Copeman & Pettefar LLP Solicitors (MCP)

Cambridge, United Kingdom

Legal Executive

Nov-13 – Jan-15

Liaised with clients to take instruction at initial and follow up appointments of legal assignments.

Composed and responded to documentation from opposing legal firms as required by MCP partners.

Maintained client relationships by organizing and hosting client functions and business development events.

Conducted the conveyancing of private and commercial properties locally and nationally.

Filed and managed all client related documents for MCP partners; including certificates, titles and deeds.

The Clarkson Surgery

Cambridge, United Kingdom

Practice Administrator Aug-11 – Nov-13

Coordinated nurse and doctor meetings and conferences.

Typed and managed urgent patient referrals, handled incoming and outgoing telephone calls.

Monitored inventory – organized stock and the order of necessary office supplies.

Processed and updated confidential patient information including pathology and x-ray results.

EDUCATION

Anglia Ruskin University

Cambridge, United Kingdom

Bachelor of English Literature

2008-2011

Neale-Wade Community College

Cambridgeshire, United Kingdom

A-Level English Literature and Language, History and Biology

2006-2008

SKILLS AND INTERESTS

Exceptional organizational, analytical and research skills.

Strong and confident communication skills both verbally and written correspondence.

Proven ability to produce consistently accurate, high quality work to tight deadlines.

Competent with Microsoft excel suite.

Adaptable with the ability to prioritize and work efficiently under pressure.

Developed management skills as well as experience as a team-leader; highly motivated.

International travel.

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