Customer Service Front Office

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BERNADINE BENNETT

Summary

I have learned and accomplished a great deal in my 18 plus years of customer service/hospitality experience and I look forward for the opportunity to utilize my skills with your company. Highlights

Exceptional customer service

Conflict resolution

Upscale resort and spa background

Accomplishments

Maintained a 4 Diamond rating for the resort during all 2 years of employment and Increased annual hotel revenue by 7% through implementing daily summer resort fees. Participated in FAA Proving runs

Experience

Night Manager

The Woodlands Resort and Conference Center

Address customer concerns and complaints promptly and professionally. Greet and register guest in a timely manner.

Plan and assign workloads for front office associates. Supervise associates in their assigned job duties. Assist in hiring and training associates in front desk duties. Evaluate the performance of associates and provide appropriate feed back to ensure customer satisfaction. Schedule front office staff

Prepare reports related to the front office and ensure insure implementation of all resort policies and procedures. International Flight Attendant

ATLAS AIR

Primary duties; Provide passenger safety during aircraft operations. Demonstrates and maintains proficiency in emergency equipment use, emergency procedures and egress. Briefs passengers.

Responsible for the orderly and expeditious evacuation of passengers and crew. Provides emergency first aid as needed/required.

Performs pre-flight, thru-flight, and post-flight inspections of aircraft emergency, cabin and galley equipment. Operates aircraft systems and equipment; such as electrical, interphone, doors, and exits. Responsible for cleanliness of aircraft interior.

Provides for passenger comfort during aircraft operations. Provide proper documentation/ paper work for passengers entering international Countries . Front Desk Agent/PBX Operator

MARRIOTT GREENSPOINT

Primary duties were; organize, confirm, process, and conduct all guest check-ins and check-outs, process room reservations, cancellations and changes made to a reservation. Secure payments; verify and adjust billing, activate and file room keys, process all guest requests and relay messages to the guest.

514 Plantain Ln., Richmond, TX 77469 C: 832-***-**** ********@*****.*** 06/2005 to 07/2007

01/2003 to 06/2005

05/1998 to 06/2002

1993

Print contingency report.

Count bank at the beginning and the end of shift, secure bank, process all payment types, vouchers, paid-outs, corrections and miscellaneous charges.

Operate telephone switch board station, process wake up calls, take and confirm room service orders and relay messages to employees and guest.

Flight Attendant

AMERICAN EAGLE AIRLINES

Primary duties were; to perform or assist in the areas of service and safety to passengers in flight and on the ground, Maintain and keep up to date information in the in-flight procedure manual and comply with FAA regulations accordingly.

Senior Sales Representative

T- MOBILE

Count of daily inventory, responsible for weekly scheduling of staff, handle daily deposits, send and receive shipments of stock, deal with any escalated customer service issues, and helped encourage sale staff to meet and exceed monthly quota.

Office Manager

CAMPBELL CAMPBEL DREXLER & GATES

Organized office operations and procedures, supervise office staff, monitor primary calls, prepare time sheets, organize and prepare staff for mandatory training courses, did opening and closing procedures including bank deposits, and handled any high priority customer service issues. Education

Business Management

Texas Southern University

References

References available upon request.

Skills

Microsoft Word,Excel and Power Point, Springhill Host, Opera, PMS, Sabre, Certified CPR

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