Customer Service Microsoft Office
Resume:
ANIELKA M. AGUILAR
**** ** ***** *****, *****, FL 33182
*******@*******.***
OBJECTIVE: A position where I can demonstrate my experience, education, and customer service skills so that I can better the operations of my employer.
SUMMARY OF QUALIFICATIONS
Perform exceptionally under extreme pressure and utilize various aspects and resources to obtain and prove conclusions.
Possess a specialized interest for research and development and demonstrates interpersonal and writing skills.
Express perseverance to complete projects completely and timely.
Enthusiastic learner and adaptable to multiple business environments. WORK EXPERIENCE
10/2015 – Current AGS UNITED,INC Purchasing/Accounting Miami, Florida
Used QuickBooks for various accounting applications.
Provided estimates for Purchase Orders
Contacted vendors for quotes
Negotiated for best price
Responsible for tracking shipments and orders
Resolved issues with vendors and customers
General office duties
10/2014 - 04/2015 Intrans Consolidators, Inc. Traffic Department and Logistics. Miami, Florida
Maintaining database of clients and shipment orders
Scheduling and booking deliveries
Liaising with transport companies, interstate and international
Ensuring all freight is cleared
Monitoring transport activities
Invoicing and costing on occasion
Answering phones and taking messages
Meeting and greeting clients and customers
Processing mail orders and deliveries.
/2013 –07/2014 TD Bank Lobby and Drive-In Teller Doral, Florida
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
Provide excellent customer service to customers by attending to their needs and ascertaining whether certain bank products are suitable for them (checking, savings, credit cards, etc.)
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts (Lobby, Drive-In, and Night Drop).
Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Prepare deposits from night drop timely and accurately. 2/2010 – 2/2013 Ocean Bank Teller Miami, Florida
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines. Receive and count daily inventories of cash, drafts, and travelers' checks.
Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts. Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks. Identify transaction mistakes when debits and credits do not balance.
Prepare and verify cashier's checks. Resolve problems or discrepancies concerning customers' accounts. Arrange monies received in cash boxes and coin dispensers according to denomination. Carry out special services for customers, such as ordering bank cards and checks.
Consult customers on fashions and trends to build relationships and direct merchandise flow.
Ensure quality control of store product by inspecting merchandise on display and conduct periodic store inventory.
EDUCATION
Universidad Americana UAM (American University)
Major: Diplomatic and International Relations Managua, Nicaragua 1998 - 2002
TECHNICAL SKILLS
Keyboard Operation
Efficient in Microsoft Office
Proxis applications
Workflow applications
Bilingual in Spanish and English
.
Contact this candidate