Professional Services Consultant
Resume:
Jermaine R Wilson
*** **** ****** **, #****, Atlanta, GA 30363
Phone 317-***-****
*.*************@*****.***
Summary
A highly motivated, results-focused individual with over ten years of information technology and business experience in multiple industries. Possess strong leadership and successful team building capabilities and excellent technical, communication, presentation, and customer service skills. Resourceful problem solver with proven ability to bring quick resolution to challenging situations as well as build lasting relationships with vendors and customers.
Product Development /Implementation
Strategic Planning
Business Development
Solutions Architecture
Continuous Process Improvement
Customer and Vendor Relationship Management
IT Operations/Auditing/Disaster Management
Professional Experience
Vertafore, Inc. // Atlanta, GA
Professional Services Implementation Consultant // 2014 – Present
Client consulting for insurance carriers and MGA’s.
Project requirements gathering.
Test case design and implementation.
User Acceptance training and testing.
Conduct onsite demo and training for groups ranging from 3 – 50 participants.
Data migration from client’s legacy system to Vertafore product suite.
SQL script development for data migration.
Custom C# development for ancillary products.
Crystal Report design for custom reporting.
Meets or exceeds all performance metrics.
Q1 2016 Star of Excellence award winner.
Travel up to 80%
Affinity Marketing Solutions // Indianapolis, IN
Owner // 2007 - 2014
Information Technology consulting for small and mid-size businesses.
Help business owners plan and implement IT solutions within their organizations
Staff Recruiting for organizations seeking IT expertise.
Technology Recommendation and Implementation
Network implementation and support
SQL Database Development
Union Federal Bank/Sky Bank/Huntington Bank // Indianapolis, IN
Information Technology Administrator // 2005 - 2007
Responsible for overall management of the Document Solutions Item Processing system hardware and software systems.
End user training
Plan, coordinate and provide documentation for all Document Solutions ancillary products, (Positive Pay, IS Recon, IS Network, IS Net Access, E-Statements, IS Verify, Check 21/Image Exchange, IS Remote Capture, CAR/LAR, and Image Quality Analysis).
Coordination of special projects and reporting requirements for Item Processing.
Set up processing for correspondent bank Item Processing and Statement Processing, Electronic Document processing/delivery.
Manage Vendor relations.
Use Crystal Reports and SQL queries for Document Solutions reporting and special file exports.
SQL database and query development
Established and maintained Disaster Recovery procedures.
Implemented Document Solutions security policies and procedures.
Implementation of Wausau Financial Systems Optima remote capture system.
Custom programming of in-house applications for the Item Processing and Lockbox departments, using Visual Basic 6.0 and Visual Basic Studio 2003.
Project management – Requirements gathering, statement of work, user acceptance testing.
BISYS Education/Dearborn Financial Services
Client Configuration Specialist // 2004 - 2005
Custom programming of web-based applications for major Insurance and Mortgage Firms
Writing custom SQL reports
Digital document delivery
SQL development
System implementation planning – software designed for tracking producer credential status/performance
Remote and on-site client configuration
Project management – Requirements gathering, statement of work, user acceptance testing.
Contract Employment
1999 - 2004
CLIENTS:
Eli Lilly & Co - Indianapolis, IN
Hillenbrand Industries - Batesville, IN
Cummins, Inc. - Columbus, IN
Madison County Government - Anderson, IN
H & R Block - Indianapolis, IN
Wishard Health Services - Indianapolis, IN
ROLES & RESPONSIBILITIES:
Sr. end user support
Handheld computing support including: Compaq, HP, and Blackberry
Active Directory Support/Administration
Visual Basic 6.0 - application design/support
Exchange Server 5.5 - 2003 administration and support
SQL Server 2000 and 2005 query report writing
SQL Server DB Administration
Lotus Notes database Admin for security and quality control
Citrix Metaframe Support
VMWare for virtual server administration
Application Implementation and user training.
Training/Staff development/Coaching
Education
B.A., Business Management, Administration, Pre-Law // 2013
Ohio Christian University, Circleville, OH
Top 5% of Class
Academic Achievements
Ohio Christian University // Circleville, OH
President, Ohio Christian University Business Association // 2009 – 2012
Advisor, Intercultural Development // 2009 – 2010
Business Plan Competition Third Place Winner // 2010
Dean’s List // 2009 – 2013
Global Top 50 – Business Strategy Competition
Community Involvement
Christ Church Ministries // Indianapolis, IN
Director, Information Technology/Career Development // 2006 - 2011
PC support and training to area church staff.
Designed and implemented a mentoring program to educate youth in career development.
Educated youth in computer repair
Child Advocates // Anderson/Indianapolis, IN
Advocate // 1997 - 2004
Court appointed special advocate for youth. Represented youth in legal proceedings, such as adoption and custody hearings.
Faith and Families // Indianapolis, IN
Mentor // 2002 - 2005
Mentor for single parent families. Assisted parents with personal and family goal setting. Facilitate motivational speaking engagements for families. A motivational speaker for public events.
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