Customer Service Administrative Assistant

Serena Chow ************@*****.*** 415-***-****

CORE QUALIFICATIONS

● Over 3 years of admin and office management in the combined fields of biotech and real estate industry

● Cumulative 2+ years research and coursework experience with statistics, bioinformatics, biostatistics

● Highly capable in both Mac and PC, using Android and iOS Apps

● Pr oficient with using Microsoft Office (e.g. Excel), R, HTML/CSS, Quickbooks, FileMaker Pro, basic SQL

● Can adapt to fast paced environments and technology

● Work well in teams and individually, eager to learn, self starter, passion for technology and user experience EXPERIENCE

Meislin Investments, San Francisco – Intern (2010, 2 months), Administrative Assistant – (AUG 2015 – Present)

● Perform general administrative duties for 100+ single family homes and multi family apartments in a fast paced environment

● Other duties include but are not limited to customer service, filing, data entry, income and expense reports, spreadsheets, creating advertisements for vacant units, maintenance of office, and rent comparisons

● Responsible for processing rent payments for over 100+ tenants via bank deposits, maintaining current records for 30+ insurance policies and rent rolls for all San Francisco and single family homes Hip Hop Movement, Merced Secretary (9 months), Publicist (9 months) AUG 2013 MAY 2015

● Planned and promoted bi monthly events for the community

● Designed and printed publicity pieces e.g. advertisements, flyers, bulletins

● Calendar management for events catering to audience of up to 200+

● Responsible for 70% increase in social media presence UC Merced Housing & Residence Life, Merced Resident Assistant JUN 2014 AUG 2014

● Served 40+ incoming and continuing students living on campus

● Created events and coordinated programs to engage students to utilize campus amenities and understand budgeting

● Maintained the safety, cleanliness, and fun environment for the residents including emergency response and 12 24/hour duty shifts

● Answered phone calls, providing assistance for faculty, students, parents, filing, organization of the housing office UCSF Helen Diller Cancer Center, San Francisco Research Intern JUN 2013 AUG 2013

● Researched the therapeutic strategies for brain tumors and the MAPK/RTK pathway in glioma cells

● Aided in research for a biologically targeted therapy approach for children as an alternative to aggressive cytotoxic chemotherapy to lower child morbidity

● Applied research into clinical trials and shadow clinical trials

● Aided in the project of RAS/RAF/MAPK blockade in astrocytomas with tasks including Western Blot, PCR, mice work, extensive R data analysis

J. David Gladstone Institutes, San Francisco Research Intern JUN 2011 JUL 2011

● Aided postdoctoral fellow with main research projects with a focus on CD8 T cells

● Aided in lab work for a combination of cellular, molecular, flow cytometric and immunohistochemical approaches to study pathogen specific anti viral immune responses

● Research focused on the immune modulatory activity of transforming growth factor beta (TGFβ) National Student Leadership Conference, Berkeley Student Researcher JUL 2010 JUL 2010

● Worked with a team to research and present public health issues affecting the community to a general audience

● Managed communications with practicing physicians, scientific researchers, medical school students and residents EDUCATION

UC Merced, Merced B.S. Biological Sciences w/ Molecular & Cell Biology Emphasis

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