Customer Service Technical Support

OBJECTIVE

IT Network Security Specialist

EDUCATION

Currently in the process of obtaining my A+, Network+, and Security+ certifications.

EXPERIENCE

• AlliedBarton 06\15\2015 to 10\19\2015

• Rakuten Super Logistics 10\19\2015,Present.

Stratosphere Tower.From 03\99.To.09\2000

Chapman Dodge.From 10\2000.To.02/01

Texas Station.From 03\01. To 09/03

Binion's Gambling Hall & Casino.From.03\04.To.08/04

FourQueens.From.09/04.To.02/05

West Gate Resort.From.04/05.To.07/06

Ultimate Electronics.From 08/06 To.10/10.

SKILLS

Coordinated complex mergers and acquisitions, including integration of software, equipment and employee resources. Worked in multiple virtual environments. Familiar with Microsoft’s Virtual PC 2007 and Hyper V. Administered maintenance updates of flash engineering programs. Present and consult on complex economic trends and techniques to maximize efficiency of customized software for foreign currency trade industry. Excel in oral and written communication. Hands on experience with hardware and computer related problems. Experience working with cross functional teams and experience in all phases of hardware, software, and database’s. Prepared, organized and presented training courses and related materials. Present and consult on complex economic trends and techniques to maximize efficiency of customized software for foreign currency trade industry. Outstanding customer relations, manages a solid client base. Maintain detailed, accurate and organized client histories, formulations and product inventories. Experienced with server and computer network maintenance. Demonstrated superior customer service skills.

Win XP, Win Vista, Win 7, Win 8/8.1

Windows Registry

MMC (Microsoft Management Console)

Microsoft Excel, Word, Access and Outlook

WAN/LAN design and function

Troubleshooting, installing and configuring hardware - memory, processors, expansion cards,hard drives, and removable storage devices; familiar with monitors, printers and other peripherals

Accountable for maintenance/repairs and providing technical support

T1 and T2 Level Support Technician

PC Assembly

RAID installation and setup and Ghost imaging

Wireless networking

Supporting printers, scanners, notebooks, tablet PC's, and PDA's

Installing and Supporting I/O devices

Multimedia devices and mass storage

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