Customer Service Sales

Objective

Seeking a professional bank teller position that will allow me to utilize my exceptional customer service, sales experience and cash handling skills.

Skills Summary

Consistently earned highest sales awards as well as many commendations for exemplary customer service. Proven capability to multitask in a demanding, fast-paced, and high-volume setting. Ability to make connections with customers while achieving and exceeding sales, service, and operational goals. Strong aptitude for effective oral and written communication and considerable capacity to resolve customer problems and/or issues effectively.

Professional Experience

Room Server

Embassy Suites Hotel – Chicago Lakefront 2014 - Present

●Provide outstanding customer service to guests; regularly singled out for going above and beyond expectations.

●Quickly establish rapport with customers; recognized for ability to up-sell and build loyal clientele.

●Specialize in furnishing notable VIP treatment to special guests and visitors.

●Answer phone calls professionally; take messages and transfer calls while writing food orders.

●Deliver orders to guests promptly and professionally while earning many positive acknowledgements and responses.

●In-depth knowledge of Microsoft Office.

Food Server/Caterer/Hostess

Shedd Aquarium 2009 - Present

●Handle customer complaints with good listening and management negotiation skills.

●Accurately communicate patrons’ orders to kitchen staff and enter orders into POS system to facilitate billing.

●Set up tables, linens, chairs and serving stations for full-service banquet events.

●Serve food and beverages in designated order; quickly remove dishes at end of each course, meal, or function; replenish beverages and check with guests to ensure satisfaction.

●Answer over 250+ phones inquiries on average day, take messages and make reservations.

Student Aide

Harriet Tubman Elementary School 2005 - 2007

●Tutored disable students and assisted in behavior management.

● Provided a safe and harmonious learning environment to children where they can grow and develop despite suffering from disabilities.

●Monitored students in normal classes and facilitated communication between the special education teacher and mainstream teachers.

●Developed and assigned group tasks to enhance group coordination among the children.

Food Server/Hostess

Applebee’s Grill & Bar 1999 - 2007

●Developed rapport with clients and generated repeat business through friendly attitude and extensive cuisine knowledge.

●Prepared itemized checks and accurately totaled meal costs and sales taxes.

●Trained service staff on service policies.

●Able and willing to work varied shifts including weekends and holidays.

Front Desk Receptionist

Everfresh Juice Company 1989 - 1995

●Answered high volume phone calls, booked appointments and greeted clients.

●Took detailed messages.

●Collected, sorted, distributed or prepared mail messages for various courier deliveries.

●Input clients, customers, guests and employee information into computer systems for easier reference.

REFERENCES AVAILABLE UPON REQUEST

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