Customer Service Microsoft Office

Professional Summary

Skills

Work History

ALAINA DAVIS

**** **** ****** ******, *******, IL 60624 (H) 773-***-**** (C) 773-***-**** *************@*****.*** Document Imaging Specialist who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Quality-focused Mail clerk committed to approaching administrative tasks with tenacity and attention to detail. Receptionist who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.

30 WPM typing speed

Professional phone etiquette

Excellent communication skills

Database management

Articulate and well-spoken

Customer service-oriented

Flexible

Excellent planner and coordinator

Works well under pressure

Pleasant demeanor

Team building

Multi-line phone proficiency

Microsoft Excel certified

Filing and data archiving

Spreadsheet management

Administrative support specialist

Appointment setting

Word processing

Independent worker

Dedicated team player

DOCUMENT IMAGING SPECIALIST/MAIL CLERK 01/2010 to Current CHICAGO TEACHERS' PENSION FUND – 203 N LA SALLE

Examined, categorized and sorted incoming documents. Maintained physical and computer-based filing systems. Created reports, correspondence and spreadsheets with Microsoft Office programs. Scanned documentation and entered into the database. Entered numerical data into databases in a timely and accurate manner. Answered and quickly redirected up to 10 calls per 15 minutes. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Obtained signatures for financial documents and internal and external invoices. SecurityOfficer 05/2001 to 01/2010

Congress Plaza Hotel – 520 S Michigan

Delivered messages, mail and packages left for guests and hotel facilities in a timely manner. Greeted and welcomed all hotel guests with a smile. Executed an average of 55 prompt wake-up calls each morning. Escorted guests to their assigned rooms, including transporting their luggage. Solicited feedback through questionnaires to evaluate levels of guest satisfaction. Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors. Monitored and authorized entrance and departure of employees and visitors. Education

Circulated among visitors, patrons and employees to preserve order and protect property. Monitored and reported suspicious activities to local authorities. Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas. Warned offenders about rule infractions and violations and verbally evicted violators from premises. Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed. Denied entrance to the building to unauthorized persons. GED: 2003

Malcolm X College - 1700 W Van Buren

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