Human Resource Professional

PHYLLIS D. WILLIS

Phone: 414-***-****

E-mail: ************@*****.***

Austin, TX

CAREER RELATED EXPERIENCES

Human Resources, talent acquisition, onboarding, new hire orientation, interview scheduling, research, sourcing/screening, phone interviews, RPO experience, high level of customer service to internal/external customers, detailed oriented, strong organizational skills, professional and optimistic demeanor, goal-oriented, high level of interpersonal skills to handle sensitive and confidential information, critical thinker.

EDUCATION

Human Resource Management Certificate - Cardinal Stritch University, 2014

Customer Service Skills Course - Journal Communications Incorporated

Bachelor of Arts - Broadcast & Electronic Communication - Marquette University

PROFESSIONAL EXPERIENCE

CIELO TALENT (formerly Pinstripe) June 2014-Present

Talent Acquisition Coordinator Remote (Austin, TX)

Post positions to job boards and other appropriate areas for recruitment

Efficiently prepare/route interview agendas

Coordinating background, drug, DMV, and reference checking processes

Accurately coordinate all aspects of the On-boarding and Off-boarding processes

Process onboarding for new hires

Trained staff for onboarding procedures in Carco

Schedule phone, video and in-person interviews

Arrange travel, transportation/accommodations

Accurately manage candidates in Applicant Tracking System

Proficiently research via internet for recruitment opportunities

Consistently follow HR compliance and legal policies

ANTHEM COLLEGE (closed) December 2013 - June 2014

Admission Representative Brookfield, WI

Provide assistance in recruitment, enrollment and retention

Conduct telephone calls/schedule appointments with prospective students

Conduct face-to-face interviews with prospective students

Guide students through the enrollment/registration process, helping with paperwork and

Communicate accurate information about current program offerings

Gain referrals from current/prospective students to generate new student enrollment

BRENSTEN EDUCATION (laid off) August - November 2013

Admissions Representative Waukesha, WI

Communicate with prospective students to determine their career/education needs

Consistently matched the top performer with enrollments

Completed 250k in new enrollments/revenue in 30 days

Conduct telephone and face-to-face interviews

Efficiently guide students through admissions process

Successfully administer educational presentations to prospective students

Utilize referrals to generate new student enrollment

Consistently met enrollment goals

PHYLLIS D. WILLIS

Phone: 414-***-****

E-mail: ************@*****.***

Austin, TX

RED BROWN KLE’ MARKETING Feb. 2010 – June 2013

Office Administrator/Manager Milwaukee, WI

Front desk reception/greet visitors

Responsible for employee orientation and onboarding

Maintain: petty cash, office receipts, office supplies

PowerPoint presentations

Prepare/disseminate insertions orders to media reps, catalog media kits/tear sheets

Accurately track vacation/sick days for payroll

Initiated and created employee handbook for company

Travel arrangements

Organize new office space for expanding staff needs

TIME WARNER CABLE Sept. 2009 – Feb. 2010

Order Entry Representative Milwaukee, WI

Handled inbound calls from regional direct sales reps

Efficiently process new cable, telephone and/or data services

Schedule installations dates/times for customers

Deliver outstanding customer service to new/existing customers and direct sales reps

Consistently maintained confidential customer information

Upsells to increase revenue

SERVANT MANOR, INC Sept. 2008 – February 2009

Executive Administrative Assistant Milwaukee, WI

Office manager duties

Served as personal & confidential assistant to CEO

Coordinated special events, researched funding sources

Maintained travel & calendar schedule for CEO

Transcribed/distributed meeting minutes

Efficiently provided clerical support to staff

Accurately maintained activity calendar for group home youth

managed relevant legal documents for agency

handled sensitive and confidential situations and information

VOLUNTEER EXPERIENCES

Schlitz Audubon Nature Center, United Way, United Performing Arts Fund, AmeriCorps, Blood Center of SE Wisconsin, Girl Scouts, Habitat for Humanity, Keep Greater Milwaukee Beautiful, Salvation Army

SKILLS & KEY WORDS

Sourcing, recruitment, human resources, talent acquisition, talent management, interview scheduling, onboarding, offer letters, sourcing specialist, ATS, Taleo, ADP, Carco

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