David Lawlor

**** ****** ****. #*** • Broadview Heights, Ohio 44147 • Tel: 440-***-**** • Cell: 440-***-**** • acvlr0@r.postjobfree.com

Technical Skills

Microsoft Office

Windows OS

Hardware & Software Troubleshooting

Break-fix

Set-up / Configuration of PCs & Laptops

Network Connectivity

Server Support

Data migration

Imaging

SCCM

ITSM

Server 2003

Experience

PNC Financial Services 09/2007 – 04/2016

Technical Support Specialist II

Support end-users in both corporate and branch locations within the Akron-Canton / NE Ohio market.

Received 15-30 tickets each day from Tier 1 helpdesk related to advanced troubleshooting of PCs, laptops, peripherals, software, telephone systems (both PBX and VoIP), and network printers.

Received 50+ ITSM requests daily for new / replacement of PCs, laptops, peripherals, printers, etc.

Provided support via remote administrative tools if possible.

Imaged computers utilizing SCCM.

Performed basic break-fix on PCs and laptops.

Provided server hardware support – troubleshooting server hardware issues, fixing or replacing necessary component, restarting server and ensuring connectivity with Network Operations Center.

Set-up / configured PCs and laptops for new employees as needed.

National City Bank / Mirifex Systems 11/2006 - 09/2007

PC Refresh / Field Service Technician

Performed data migration, PC replacement and data restore for employees of National City Bank.

Set-up phones.

Performed PC and laptop troubleshooting, repair, and imaging.

Ernst & Young / Sapphire Technologies 04/2006 - 04/2006

Virtual Server Technician

Installed and configured Windows Server 2003 servers and loaded SQL Server 2003 or 2005 along with 3rd party ERP package using VMware ESX Server 2.5.

Created "gold" virtual server image for deployment to Ernst & Young field offices worldwide.

Cleveland Municipal School District / Sapphire Technologies 05/2005 - 09/2005

Server Inventory Analyst

Planned and deployed methodology engineering for server consolidation project reducing 200+ older servers to 50 blade servers.

PC refresh / OS upgrade for 15,000 PCs for Cleveland Municipal School District.

BMC Solutions, Kennesaw, Georgia 09/2004 - 05/2005

Field Service Technician

Onsite installation, diagnostics and repair of Dell servers and workstations.

Global Service Solutions, King of Prussia, Pennsylvania 08/2003 - 04/2004

Field Service Technician

Performed onsite installations and repairs of computers, printers, scanners, and digital cameras for customers of CompUSA.

Trained users on new equipment and services.

Provided installation and training for OHDELA home schooling system.

Per-Se Technologies 04/2001 - 01/2002

Network Administrator

Provided Windows NT/2000 network administration and (500) end-user support for 2nd largest third-party clearinghouse of health insurance claims in mixed mode (NT4/2000) environment

DJ-Computing 05/1999 - 09/2000

Partner

Responsible for building, administrating and maintaining Windows-based network including routing, switching and subnetting.

Collaborated on new product development.

IBCTV 06/1998 - 05/1999

Developer

Co-Developer of now patented internet based streaming media technology.

Designed and administrated MS Windows network.

Internet Development Technologies, Pocasset, Massachusetts 08/1996 - 06/1998

VP of Technology

Designed, setup and administrated MS Windows backbone network for Cape Cod based Internet Service Provider.

Teletech, Burbank, California 04/1994 - 08/1996

Customer Service Rep.

Performed telephone technical support duties for users of AT&T Worldnet Internet service.

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