Customer Service Assistant

LEN WILKERSON **** Meadow pond Way 317-***-****

Indianapolis, Indiana, 46235

Summary

Experienced, aggressive self-starter with hospitality management, customer service, organizational and training skills.

I'm efficient at planning, cost analysis, budgeting, expense control, staffing, quality management, and catering. My

career objective is to be part of a team in a professional environment, where growth is encouraged, and both the values

and image of the organization are promoted.

Education

Ivy Tech Community College, Indianapolis, IN December 2005

A.A.S. Degree in Hotel and Restaurant Management;

Certification program for Dietary Management 2015; Studying for Exam 2016

Professional Relevant Skills and Experience

• Expertise in investigating and handling customer complaints.

• Team leader; manage job performance, and scheduling. Interview, hire, train and terminate employees, while

supervising policies and procedures.

• Custom design menus for all clients while managing catered dinners, luncheons and receptions.

• Efficient communication skills both written and verbal.

• Efficient in following food safety guidelines; while maintaining standards of quality.

• Efficient in placing bread, produce, meats, fish and Sysco orders, rotate and put them away.

• Prep meats and fish, prepare soups, salads, sauces; operate broilers, saute, fry, pizza; smoke meats, and bake.

• 250 hour management internship with Bob Evans.

Work History

The Cake Bake Shop February 2015 to May 2016

Baker

The Egg and I June 2013 to November 2014

Line and Prep cook

Matt The Millers August 2012 to June 2013

Line and Prep Cook

Shula’s Steakhouse January 2012 to August 2012

Line cook

Casler's Kitchen & Bar, Fisher, IN. August 2006 to July 2010

Assistant Chef/Manager

Bob Evans, Lawrence, IN May 2004 to March 2006

Server

Second Helpings, Indianapolis, IN September 2000 to May 2001

Kitchen Assistant

Old Oaklandon Golf Course, Oaklandon, IN March 1999 to January 2000

Chef's Assistant

Planet Hollywood, Indianapolis, IN May 1997 to March 1999

Lead Line Cook

Army January 1986 to July 1989

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