Customer Service Representative
Resume:
Rena Coghill
Home: 403-***-****
Cell: 403-***-****
****.*******@*****.***
Summary
Experienced customer/technical service/administrator who maintains a high degree of professionalism, customer service and acute attention to detail.
Previous call centre experience in a fast paced environment
Detail orientated, bondable and will pass security checks
Excellent communication skills both written and verbal
Data management and document control experience
Updating data bases, data entry, processing orders, dispatch,administration
Experience
Various temporary positions including taxi cab dispatcher, federal and provincial elections poll clerk and customer service for a small appliance business 2015
Lottery Ticket Processor
Stride Management Dec 2014-Feb 2015
Worked within a call centre environment receiving ticket orders for STARS
Set up customer accounts and received credit card payments
Processed mail orders for tickets
Technical Service Representative Oct 2011-Aug 2014
Shaw Cable Inc
Addressed customer service needs through troubleshooting
Asked thoughtful questions to assess their product needs
Filled out work orders and service calls
Processed payments and made payment arrangements
Administration duties as required
Dispatched installers and service technicians as required
Worked within a team environment
Provided exceptional customer service in a call centre environment
Show Home Lottery Representative 2011
STARS Air Ambulance
On site processing of lottery tickets proceeds
Maintaining the house to ensure safety, cleanliness and security
Federal Census Taker 2011
Door to door collection of facts and data for Federal Government
Owner and Subcontractor of Long Haul Truck 2009-2011
Bridge Carriers
Maintained adherence with dispatch and logistics practices.
Customer Service 2008 (Seasonal Part Time)
Eagle Lake Nurseries
Assist customers with selection of plants, shrubs and trees
Care of all plant products
Data Management Division 2006-2008
Divestco Inc.
Organized and indexed all manner of seismic data to be uploaded to database
Administration, reception, shipping and receiving as required
Survey and Technical Services Tech 1997-2006
Kelman Archives
Loaded survey and produced maps and plots of seismic data
Worked with IT department to improve proprietary software
Indexing and archiving of data for customer use to various data bases.
Approvals and Technical Services Tech 1996-1997
Lornell Consulting
Submitted government approval forms for seismic field work
Compiled packages of permits and maps for distribution
Conducted searches of land titles and provided notification of pending activities
Bert Coghill Enterprises/Sureway Drilling 1986-1995
Family ran business providing seasonal corral cleaning and seismic drilling
Booked in jobs, performed all administration using Simply Accounting
Various Seismic Companies
Several years of field work mainly spent surveying and chaining
Education
Accounting and Secretarial Clerk
Camrose College ( Augustana )
One year community college diploma program
Chestermere High School High School Diploma
c :934-0342 (preferred)
h: 403-***-****
July 7 2016
Customer Service Representative
Serco Life Canada
I am seeking the above position and I can offer the following skills:
inbound call centre experience with an emphasis on providing exceptional customer service
excellent verbal and written skills using a variety of multi-monotored computer systems
satisfaction in providing customer assistance and information while performing accurate data entry, documentation and updating of databases
experience working a rotating roster while maintaining punctuality
good skills using a variety of software applications
excellent verbal and written skills. Mature, calm, easy to get along and a good team player
Thank you for consdering my resume. I am available immediately and hoping to hear from you soon!
Rena Coghill
References available upon request.
Contact this candidate