Customer Service

Shemika Brown

[**** Lexington Circle] [Valdosta, GA 31602] [ 229-***-****] [acvlm1@r.postjobfree.com]

Objective

I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively

Education

[Diploma], [June-2001], [Lincoln High School]

[Wiregrass Technical College] [Aug 2015-

Not yet compeleted]

Skills & Abilities

SALES

•Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem

•Strong communication skills, information processing ability

• First Aid/CPR Cerfied

•Basic mathemathical Knowledge

Experience

[Customer services rep] [Convergys] [08/2013- 05/2015]

•Maintains customer records by updating account information

•Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem;

•Attracts potential customers by answering product and service question

[Cashier level#3] [Speedco] [02/2011-06/2013]

•Ability to operate revelent electronic equipment- can be trained on the job

•process payments according to company procedure

•Balances cash drawer and receipts; documents discrepancies

[Cashier] [Flash Foods] [05/2007-12/2010]

•Meet & Greet customer, assist customers where possible

•may be required to assist in other areas such as shelf stocking, product display, pricing and clean-up

•Assists in other areas of store, such as clean-up, shelf-stocking, or keeping merchandise displayed in an orderly manner

[Direct Care Staff] [Parkwood Development Center] [10/2003-05/2006]

•Provided personal care for the people with disabilities

•Aided clients in bathing, toilet personal grooming, dressing

•Be responsible during evening hours to contact appropriate administrative staff in case of an emergency

References

Klyie Denson- ex- co worker 229-***-****

Anisa Bass- ex co worker 229-***-****

Carlos Jackson ex- Team Leader229-***-****

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