Customer Service High School
Resume:
My varied experience and solid work history will hopefully make me an ideal candidate.
I believe I have the work ethics and skills you seek;
Proactive, anticipatory, professional, interacts with all levels of customers seamlessly, excellent written and communication skills, great telephone etiquette, polished appearance, ability to maintain high levels of confidentiality, positive attitude and high degree of organization.
Thank you in advance for your time and consideration
TyAsia Talbert
************@*****.***
Web Technician
2016 - Present
Sutherland Global, L.V., NV
Escalate application issues to appropriate personnel and provide appropriate documentation of troubleshooting steps completed via centralized service desk.
Develop and publish approved documentation to support technology staff .
Create and deploy feedback mechanisms for end users.
Analyze results, make recommendations for support process improvement, and implement changes.
Provide exceptional customer service.
Provide support for the testing of new and existing software applications under development or consideration for purchase.
Field incoming problem tickets from end users to resolve application and software issues for supported systems.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
Overnight Stocker
2011-2015
Walmart L.A., CA
Loading and unloading shipments
Organized backroom spaces
Constructed displays
Transported freight to sales floors after sorting and ensuring sufficient quantity had been delivered
Stocked shelves/ensuring no damaged or expired items were placed on shelves
Knowledge of operating heavy machinery such as forklifts
Assisted customers shopping during night hours by providing them with product information
EDUCATION
Associates Degree (AA), Antelope Valley College, Lancaster, CA
High School Graduate, Washington Preparatory High School, L.A., CA
COMPUTER SKILLS
Microsoft Office – Excel, Access, Word, Outlook and PowerPoint, Mac and QuickBooks
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