Network Administrator/Engineer

NICK CAPPELLO

**** ********** *****, ********, ** 30062 404-***-**** acvlhk@r.postjobfree.com SYSTEMS AND NETWORK ARCHITECT

Results-oriented IT systems specialist with over 17 years of experience in the creation and deployment of solutions for protecting and upgrading networks, systems and information assets for diverse companies and organizations. Detail-oriented, analytical and methodical with insightful creative thinking to assess and solve work-hindering issues with practical or innovative solutions within limited resources, even under stressful work conditions. Highly organized and a resourceful self-starter with multitasking management skills that can drive people and harness resources to achieve outstanding results. Collaborative and perceptive leader and team player with strong interpersonal communication skills to forge and maintain effective teamwork synergies across diverse functional teams in achieving shared commitments.

Core Knowledge & Competencies

Network & Systems Administration Strategic Technology Planning Data/Business/Systems Analysis SQL Queries Process Mapping Database Design & Management Major Software/Systems Implementations Systems Security & Disaster Recovery Planning Testing/Scripting/Documentation Technical Writing (Manuals/System Specs) People Management Customer Account Management Service Quality Standards Management Operations Management Inter-Department Coordination Process Improvements Risk & Change Management Team Building Technical Skills

Applications: Microsoft SQL Server Enterprise, Microsoft SQL Query Analyzer, Norton Ghost Solution Suite, Microsoft Project, Microsoft Visio, Remedy, Nortel Client, Cisco Unified VoIP, Desktop Remote Control Software, Dreamweaver,Microsoft FrontPage, MS Office Suite, Self-Coded CRM/Scheduler Security Technologies: SSH; SSL; Digital Certificates; Enterprise Level Anti-Virus Tools (Norton, Symantec,); Anti-Malware

Operating Systems: Windows, OpenVMS, Linux

Networking: LANs, WANs, VPNs, Routers, Firewalls, TCP/IP Languages: SQL

PROFESSIONAL EXPERIENCE

CAPCO COMPUTING• Marietta, GA 2012 - Present; 1996 - 2006 Systems Developer/Owner

Responsible for providing consulting services for various Fortune 500 companies, SOHO, and medium sized businesses. Served as network/systems developer for small to medium sized businesses and led many Fortune 500 projects, implementations, mass rollouts, infrastructure re-design, end-user education, procedure development and analysis. Led mission-critical software implementation initiatives, overseeing all phases of beta testing cycles and revision of operational procedures in accordance with new system functions and requirements.

Established internet presence via websites and online marketing programs that include Social media and email marketing.

Researched and communicated industry business/IT trends, providing relevant IT strategies and goals that improve productivity, cost efficiencies and avoidance, while enhancing customer service.

Reduced overall IT maintenance costs by replacing or re-engineering old legacy systems to meet current computing demands and standards. Restructured and reintegrated LAN, including new IP blocks, new ISP, and renumbering workstations. Designed, configured, and installed computerized access control systems.

Implemented desktop publishing (MS Word, InDesign, FrameMaker) specializing in long documents, papers intended for print or on-line PDF publication, and manuals.

Implemented database system using Microsoft Access, focusing on clean design and stability, ease of use, ease of updating and future scalability.

Created easy archival procedure for many legal firms to digitize all printed records in a searchable format maintaining HIPAA compliance.

Analyzed all aspects of Vista deployment to over 12,000 workstations nationwide to ensure a standardized desktop, efficient rollout of application software, easy install of printers, and instituted a remote access initiative for easy troubleshooting by the help desk. Page 1 of 2

NICK CAPPELLO

2572 Hollycreek Drive, Marietta, GA 30062 404-***-**** acvlhk@r.postjobfree.com PROFESSIONAL EXPERIENCE (continued)

FOUTS BROTHERS, INC. • Smyrna, GA 2006 - 2012

IT Director

Responsible for managing a custom OpenVMS-based system for inventory, engineering the Enterprise level infrastructure, and developing the IT strategies to integrate 4 business units into a unified single sign-on network through the Microsoft Server operating system, modernizing all previously outdated and inadequate tech in-house. Served as primary point of contact on a 24/7 basis.

Managed $4M in inventory and monthly sales of at least $3.2 Million through a customized OpenVMS program.

Developed critical disaster recovery procedures directly affecting the stability of the network.

Implemented and developed QC procedures to maintain data integrity.

Delivered customer service excellence through situational analysis and timely resolution of escalated customer problems.

Guided all aspects of personnel training as well as developed a curriculum for teaching new hires that more than doubled system access (from 45% to 100%) and usage (from 35% to 80%).

Developed a consolidated Work-in-Progress and CRM system utilizing MS Access and SQL technologies.

Developed online marketing strategy involving websites, social media, and e-mail marketing campaigns for all business units.

Assessed needs of internal business units; created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks and process bottlenecks), and created/developed functional specifications for IT processes.

Automated previously manual, time-consuming processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability.

EDUCATION AND CREDENTIALS

DE PAUL UNIVERSITY• Chicago, IL (1995)

B.A. in Communications (BACOMM)

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