Customer Service Administrative Assistant

Amy Boudreau

**** ***** ****** **., ********* NV 89074

Home: 702-***-**** - acvlh8@r.postjobfree.com

Summary

Extremely organized Paralegal who manages case loads with authority and advanced technical skill. Graduate of an ABA

approved Paralegal program. Sorts and categorizes vast amounts of legal documents and data with ease. Dedicated and

focused who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project

goals. Seeking a role of increased responsibility and authority.Capable of working quickly and accurately under pressure

to successfully meet short deadlines. Able to analyze complex and detailed material and solve problems.Effective oral and

written communication skills.

Highlights

Lexis/Nexis Customer Service Skills,

Microsoft Word Filing, Newsletter, Organizing, Paralegal, record

Microsoft PowerPoint keeping, safety

Microsoft Excel Reliable team worker

Strong Customer Service Skills Reliable and punctual

Multi-line Phones Neat, clean and professional appearance

Type 55 wpm Team-oriented

Experience

File Clerk

September 2015 to Current

AppleOne Las Vegas, NV

Scanned and filed forms, reports, correspondence and receipts.

Retrieved requested files and delivered to appropriate personnel.

Entered information into computer databases.Reviewed files to check for complete and accurate information.

Destroyed files and materials upon request. Looked up information with computer programs. Contacted staff and

customers to retrieve files.

File Clerk/Data Entry/Legal Secretary

June 2013 to February 2014

Law Tyme Henderson, NV

Verified that information in the computer system was up-to-date and accurate. Eliminated outdated records by

sending the records to be scanned.

Created monthly reports for records, closed terminated records and completed chart audits.

Verified and logged in deadlines for responding to daily inquiries.

Successfully established effective systems for record retention by creating database for daily correspondence

tracking.

Server

May 2011 to March 2013

Stripburger Las Vegas, NV

Accepted payment from customers and made change as necessary. Checked patrons' identification to ensure that

they met minimum age requirements for consumption of alcoholic beverages.

Checked the quantity and quality of received products. Cleaned and maintained the beverage area, display cases,

equipment, and order transaction area. Cleaned and prepared various foods for cooking or serving

Server

April 2011 to October 2011

Rocky's Bar and Grill Las Vegas

Up-sold additional menu items, beverages and desserts to increase restaurant profits.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Promptly reported complaints to a member of the management team.

Administrative Assistant

November 2003 to June 2008

St. John the Evangelist Church Duxbury, MA

Answered multi-line phones Scheduled and maintained calendar appointments.

Performed bill paying, and record keeping.

Produced a weekly newsletter and monthly bulletin. Oversaw volunteers Wrote all types of correspondence &

evaluations.

Case Manager

September 2000 to May 2002

Community Systems Inc Plymouth, MA

Assisted disabled individuals with integration into their communities by giving them the knowledge and assistance

to acquire jobs, volunteer or any aspect of their lives that would assist them in living a happy, fulfilling life.

Assistance within their living environment was also part of my responsibility in this position.

I would assess each individual and make a decision what was necessary to allow them to live as independently as

possible without compromising their safety.

Education

Associate Degree

Bryant and Stratton College

Associate Degree, Paralegal Studies - ABA approved program

Associate Degree : Human Services

Mohawk Valley Community College Rome, NY

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