Human Resources Management

Jacqueline Close

**** ********** **. ***********, ** 77546 832-***-**** ***************@*****.***

Human Resources

Reliable and adaptable professional with highly proficiency in HRIS operations and solid background in human resources, payroll operations and various corporate environments. Demonstrates collaborative management style with effective visioning and counseling within steering organizations to achieve growth.

HR Skills

Employment Law

FMLA/ADA/EEO/WC

HR Policies & Procedures

Payroll Administration

Recruitment & Retention

Employee Relations

Alternative Dispute Resolution (ADR)

Benefits Administration/Cobra

Orientation & On-Boarding

HRIS Technologies

Training & Development

Performance Management

Professional Experience

SURGERY SPECIALTY HOSPITALS OF AMERICA Pasadena, TX

November 2013 to June 2016

Human Resource Manager,

Renovate and Manage personnel and health files for 130 employees for 6 companies including the corporate office.

Assist in developing department programs and budget.

Acts as primary resource for HR needs including non-exempt and exempt staffing, employment processing, managing a consistent approach to employee on-boarding, records management, employee relations and retention, AA/EEO compliance, labor relations and completing personnel transactions in HRIS.

Successfully completed hospital accreditation audited by DNV-GL in 2015.

Conducted a continuing study of all Human Resources policies, programs, and practices to keep management informed of new developments.

Manage the day-to-day administration of Compensation, HRIS, and Performance Management.

Established and maintained Human Resource departmental measurements that supported the accomplishment of the company's strategic goals.

Monitored and advised managers and supervisors in the progressive discipline system of the company to include the implementation of a performance improvement process for non-performing employees.

Reduced turnover from former annual levels of 10% to 4% based on skillful development/implementation of new comprehensive on-boarding process, polices/procedures, structure, benefits and performance management.

Ensure every new employee is aligned with all policies and procedures within the hospital by conducting new-employee orientation bi-weekly. The new processes improved mandatory education and awareness from 20% to 100% compliance across the organization.

Benefit administration including open enrollment, change reporting, approving invoices for payment, COBRA, and FMLA. Reduced benefit costs by 15% annually through meticulous record keeping and ensuring that company did not pay for benefits for which employees were ineligible.

Restructured the recruiting process with an emphasis on hiring the best possible candidate. Source candidates using resume databases, networking, placing ads on internet job boards, cold calling, third-party recruiting firms, and employee referrals.

Conducts investigation of complaints related to discrimination, sexual harassment, ADA, or hostile environment related issues, etc. Reviews contents and prepares recommendations to resolve problem areas identified. Responds to inquiries from EEOC.

Jacqueline Close

Phone: 832-***-**** n Page Two

Professional Experience (continued)

NEXUS HEALTH SYSTEMS, LTD/ HEALTHBRIDGE CHILDREN’S HOSPITAL Houston, TX

August 2006 to November 2013

Human Resource Manager,

Manage and set up all employees on medical and training requirements, i.e. yearly TB test, HEP B Series, Vaccines.

Developed and implemented tools and processes, which have been considered to be key and instrumental in maintaining the hospital DNV accreditation status.

Responsible for all facility on-boarding to include recruiting, interviewing, pre-employment and all new hire orientation activities.

Co-administer benefits open enrollment and programs; Explain and interpret company insurance programs such as group health, dental, vision, life insurance.

Responsible for facility payroll of 130 employee’s bi-weekly.

Developed and implemented an innovative orientation and on-boarding process system, which has been adapted for company wide use for contractors.

Maintain the ADP recruitment application tracking system for open positions.

Increased and improved regulatory compliance in the facility staff from 45% to 95%.

Coordinate employee retention activities for all shifts.

Increased retention by developing a New Employee Referral Bonus program. This program was incorporated company wide.

Prepare OSHA 300 Logs

Processed workers compensation case management, unemployment claims and hearings.

Serve as a senior administrator on call at the hospital.

Staff Accountant,

Assist with closing monthly AP within two business days of the new month.

Backup to the AP Clerk.

Closed books for two locations monthly.

Develop journal entries and related support for input into the company’s general ledger.

System Specialist Payroll Coordinator,

Implemented and maintained new payroll system companywide with ADP.

Centralized payroll to the corporate office for all five facilities.

Completed accurate calculation and processing of payroll for 700+ employees in Multi-State (Texas and California).

Audited all timecards and changes completed in the ADP payroll system.

Applied garnishments, levy, and child support when ordered by the state.

Created and executed Payroll and Ad-hoc report training sessions for mangers, directors and CEOs.

Ensure all payroll records and live checks where accurate to complete W2 processing.

Maintain and audit HRIS HR/Benefit system weekly.

Terminated all employees

Jacqueline Close

Phone: 832-***-**** n Page Three

Education

UNIVERSITY OF HOUSTON AT CLEAR LAKE Clear Lake, TX

Bachelor of Science in Business Administration, 2005

AMARILLO COLLEGE Amarillo, TX

Associates of Science in Business Administration Computer Information Systems, 2003

Of Note

Computer Skills:

HRIS applications (Ceridian, HMS, PeopleSoft, ADP HRB, ADP Payroll, ADP E Time, ADP Workforce Now, PeopleSoft, Insperity, Insperity Screening)

MS Office (Word, Excel, PowerPoint, Visio, Publisher, Outlook)

Recruitment (placing employment ads internal and external, ADP applicant tracking system)

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