Customer Service Representative, Tutorial, Data Entry
Resume:
RHIZA JUNE C. VILLA
Balugo, Dumaguete City, Negros Oriental
Contact Number : 099********
Email Add : ***************@*****.***
Professional Summary
Written and verbal communication, interpersonal relationship, and classroom management skills
Interact easily with people of diverse backgrounds, cultures, and age levels
Organize, analyze, assess, and make recommendations based on individual talents and abilities
Personal Data
Age : 27
Sex : Female
Status : Single
Citizenship : Filipino
Religion : UCCP
Date of Birth : June 2, 1989
Work History
Tutor Teacher ( June 2008 - March 2011 )
Presbyterian College
Teaching Basic Grammar to Korean kids and adults.
Private School Teacher ( June 2009 - March 2011 )
Presbyterian College
Grade One Adviser
Customer Service Representative ( 4/2011 to 10/2015 )
Spi Global - Bagacay, Dumaguete City, Negros Oriental
Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problem on the spot.
Answered an average of 50-60 calls per day by addressing customer inquiries, solving problems, and providing new product information.
Education
Bachelor of Elementary Education : Major in Pre-School - 2009
Presbyterian Theological College - Cantil-e, Dumaguete City, Negros Oriental
References
Glenn Noay
Barangay Captain
Balugo, Dumaguete City
Isagani Bana
Barangay Captain
Junob, Dumaguete City
Skills
Call center metrics decoding aptitude
Completed telephone training seminar
Adheres to customer service procedures
Strong problem solving aptitude
Exceptional communication skill
Quick learner
MS Windows proficient
Profile
To be employed and a gain a position of which I am qualified.
Able to work independently.
Able to handle different situations.
Ability to function rapidly in changing and evolving environment.
Reliable and have excellent attendance.
I HEREBY CERTIFY that the facts in this document are true and correct to the best of my knowledge.
RHIZA JUNE C. VILLA
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