Customer Service Sales
Resume:
Kelly Pittier
************@*****.***
I feel that I would be a strong asset to your sales staff. I specialize in inbound/outbound call center sales, and carry an Insurance license in over 15 states.
Currently, I am seeking a long-term career opportunity that allows growth, and will let me utilize my sales/service abilities to the highest degree.
*Goal oriented both personally and professionally.
*Competitive, and flexible to changing work environments.
EMPLOYMENT HISTORY:
Senior Broker / Health & Life Insurance
Health Connect Plus
12/14 – 01/16
Brokered Health Insurance plans from United HealthCare, Humana, Blue Cross/Blue Shield, and many others.
Worked by phone and Internet, selling and providing a high level of Customer Service.
Achievements: *Top producer in 2015 for ancillary product sales.
*Successfully enrolled over 700 clients during Open Enrollment periods in 2015.
Inside Sales Rep
BidClerk.com
04/12 – 11/14
Contacted construction companies and solicited the BidClerk service, a construction reporting program.
Worked by phone, and Internet contacting 100+ contractors daily. Calls generated from internet requests, and existing customers.
Achievements: *Earned top call volume honors several times monthly.
*Earned bonus level commissions every month .
Senior Broker / Health & Life Insurance
Health Choice ONE Inc.
11/09 – 04/12
Brokered Health Insurance plans from United HealthCare, Humana, Blue Cross/Blue Shield, and many others.
Worked by phone and Internet, selling and providing a high level of Customer Service.
Achievements: *Top producer honors in 2010-2012 for product sales.
*Earned bonuses and company vacations to Las Vegas, and Phoenix.
*Became licensed with multiple carriers
Call Center Coordinator
Homeownership for Life
04/09 – 11/09
In charge of the outreach program contacting homeowners in need of services to prevent foreclosure. Loan Modification, Refinancing, and Wholesale Buyout.
Worked by phone, and Internet contacting 200+ homeowners per day. Cold calls derived from County Public Trustees.
Achievements: *Developed first call center environment in Colorado.
*Designed scripts and prevented over 100 foreclosures.
*Earned multiple bonuses during my tenure.
Inside Sales Manager / Health & Life Insurance
Design Benefits Inc.
11/03 – 03/09
Supervised between 5-8 agents as a sales manager. Duties included training, underwriting, scheduling, support, and sales quotas.
Brokered Health Insurance for United HealthCare, Anthem, and many others.
Achievements: *Agent of the week for top production nationwide (A.H.C.P.)
*Ranked 3rd producer nationwide in 2006.
*Full-time Gold member of President’s Club (A.H.C.P.)
Customer Service Rep
AT&T @ Home
05/99 – 09/03
Took between 50-150 inbound phone calls daily for customer service. Duties included technical support, billing issues, and setting appointments for Service Technicians.
Sales / Website Design
PIC 99
08/94 – 05/99
Sales and consulting services for companies who desired an Internet presence.
HTML website design, software/hardware, and billing.
EDUCATION:
*Graduated Hinkley High School in Aurora, CO in 1988.
*Over 500 hours of Insurance licensing, Continuing Education, and A.C.A. Certification
SKILLS / ASSETS:
Working knowledge of computers including Hardware, Software, and Internet.
4 years of Spanish (speaking and writing)
Great phone presentation skills
Bookkeeping and accounting knowledge
Professional and courteous to customers
Maintain great attendance, and flexible to any schedule
Thank you for taking the time to consider my resume.
Kelly Pittier
************@*****.***
Contact this candidate