LIJO E JOHN M: 048*-***-***

LONSDALE ST., MELBOURNE, VIC 3000 acvl9f@r.postjobfree.com

http://au.linkedin.com/in/lijoekt

I consider myself a very enthusiastic, hard-working and enterprising ICT support professional. I play proactive and supportive roles in building today’s infrastructures in the enterprise and the Cloud.

I am seeking a position where I can get the opportunity to deliver and improve on my skills, as well as enjoy a great working environment.

EDUCATION AND CERTIFICATIONS

Masters’ Degree in Computer Science.

MCSA (Microsoft® Certified Solutions Associate on Windows Server® 2012) Certified.

ITIL v3 (Information Technology Infrastructure Library) Certified.

VCP (VMware Certified Professional 5 - Data Center Virtualization) Certified.

SKILL SUMMARY

Windows Server up to 2012 R2, Windows OS up to 10, OSX, Linux.

ITIL (Incident / problem / change managements).

VMWare, Network Security (SonicWALL, Cisco), VPN.

Azure, AWS, Office 365, Cloud Migration. SCCM, PowerShell, HTML, C++.

SharePoint Server up to 2013, SharePoint Online, Exchange Server, SQL Server 2008.

Symantec Endpoint Protection, McAfee EPO.

Customer handling expertise with Analytical skills, skilled multi-tasker, Can-do attitude.

KEY ACHIEVEMENTS

IT Infrastructure implementation project for Petronet LNG, Government of India.

Installed SonicWALL firewall & VPN (TGP) and Cisco Network security & firewall (Ebit).

Provided up to 3rd level IT support Globally (AUS, EMEA, Asia, US).

Automated daily Server health check and network check at Ebit (PowerShell, Status Cake).

Handled IT Helpdesk Support for 500 + users at same time.

PROFESSIONAL EXPERIENCE

LI-INFO PTY LTD 03 August 2015 to Present

Role Senior System Engineer (IT Service & Consulting Company)

Key Responsibilities:

Managed IT Services, Windows Server 2012 R2, Remote Support, on-site & on-call support.

Handling multiple projects Globally (Planning/implementing new, upgrade existing).

SCCM, Cloud migration, System builds and upgrade (physical & virtual).

Storage Management, Data Recovery and Backup Solutions.

Support Office 365, SharePoint, Email, Virus Protection, Web hosting & management.

EBIT PTY LTD 02 April 2012 to 31 July 2015

Role System Administrator - IT Helpdesk Support (IT Service Company)

Key Responsibilities:

Provided 1st, 2nd and 3rd level technical support for all Server - Desktop related issues and SharePoint across all divisions (AUS, EMEA, Asia, US).

Support provided for Azure and AWS Cloud servers, Windows RDS (IaaS, SaaS), SQL Server 2008, TFS, VMware ESX, Microsoft Navision, PABX.

Microsoft Office SharePoint Server (MOSS) 2010, 2013 and SharePoint Online (Office 365) deployment, administration, management & Migration.

Managed Storage-Craft backup & disaster recovery solutions.

Cisco Firewall: Implemented network firewall. Added RDS user access policy through Cisco.

VMWare, System builds, upgrades, migrations, deployments and patch management.

Coordinated and participated in the deployment and upgrade of VMware 5.0 to 5.5.

Support on Microsoft Navision (MS SQL Server 2008). PowerShell and VB scripting.

Performed Incident handling including reporting, case management and escalation.

End-to-End Remote Desktop support and Voice Support (24x7).

THE GLOBAL PARTNERS, DUBAI 31 July 2011 to 22 March 2012

Role IT Administrator (FMCG Company)

Key Responsibilities:

Performed IT Management - Managing and Controlling IT infrastructure for 7 regions in UAE (The Global Partners, The Global Logistic Partners and SWITCH FOODSTUFF).

Initiated, Implemented & Administrated SharePoint 2007 and provided access control for teams and sites.

Planned, developed, installed OS and associated server hardware, software and databases.

SonicWALL firewall system: Implemented VPN and Effective Network Security Management.

Performed daily back up, full back up and maintained the Service level agreement.

Managed Symantec End Point Security and Backup Exec.

Performed internal IT Audit and compliance. Implemented Office 365 (OneDrive, SharePoint).

Worked at Incident, Problem and Change Management based on the ITIL procedures.

CINDA ENGINEERING & CONSTRUCTION PVT LTD 04 August 2005 to 11 May 2011

Role IT Engineer (Oil & Gas, Construction & Engineering Company)

CINDA Projects Summary : IT Infrastructure implementation for Petronet LNG Project,

-Government of India.

Project Overview: Completed IT Infrastructure implementation Project and support.

IT Infrastructure Management and implementation of Data Centre setup (hardware and software) including Windows & Exchange Servers, SharePoint, Windows Desktop, Network (LAN, WAN, VPN), telephony etc. for Petronet LNG Project. http://www.petronetlng.com/kochi-terminal.aspx.

Key Responsibilities:

Worked as a system administrator and project coordinator.

Planned, Designed and developed the project plan.

Customer / Client / Vendor / Purchase management. Negotiated contracts with vendors.

IT infrastructure installation and testing.

Worked dual role as Project Technical Document Controller.

REFEREES:

Available on request.

Interests & Memberships:

Australian Red-Cross

First-Aid & CPR

International Shotokan Karate Kobudo Association (ISKKA)

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