Customer Service Representative

Location:

Posted:

July 08, 2016

Cecile King

Email: acvl8i@r.postjobfree.com

Professional Experience

Kelly Services/ Nissan Canton, MIssissippi

Technician (Manufacturing Plant) October 2014– Current

Quality check on engines

Sub frame assembly, AC assembly, Right side shock assembly, Corner Module

Road America Columbus, Georgia

Assistant Coordinator (Call Center) April 2013 – May 2014

Took inbound roadside assistance calls for State Farm, Fleet, and Zip car

Probed customers to get the location where they were located to assist in the emergency

Contacted the police if it was a life threatening situation

American Home Shield Lagrange, Georgia

Customer Service Representative (Call Center)November 2011- April 2013

Assisted customers with billing issues

Answered coverage questions for home owners and contractors

Interacted with customers, providing advice in the selection of services

Glovis (KIA Plant) Valley, Alabama

Production Associate (Manufacturing Plant) May 2005 - February 2009

Manufacturing/ Light industrial

Scanned parts for correctness

Picked parts/ completed orders to go to the plant

Afni, Inc.Opelika, Alabama

Customer Care Consultant (Call Center) December 2000 - February 2005

Interacted with customers over the phone, providing advice in the selection of products

Responded to and resolved customers complaints concerning billing

Dealt directly with account holders and advised them of enrollment options, plan features, billing processes

Mailroom: sorted, scanned, and organized scanned items from un scanned items

Education

University of Phoenix Columbus Georgia, United States

Bachelor of Science in Business Management, Expected June 2016