Customer Medical

THEA D. HOWELL

“Attitude determines altitude.”

**** **** **., **********, **** 44505 330-***-****

*****@***.***

Employment

Substitute Teacher, Youngstown City Schools

November 2015 – present

Teach English, math, social sciences, citizenship, art and music in regular, ELL and Special Education classrooms.

Prepare class materials, employed lecture, demonstration, and discussion teaching methods in class.

Demonstrate and reinforced social standards of behavior. Establish classroom rules and maintained order at all times. Reinforce skills such as independence, problem solving, and goal setting.

Implement special-education methods as needed. Follow policies and regulations in keeping progress notes and student records, and in making the necessary reports. Perform regular progress monitoring and completed any necessary quarterly reports.

Sales Support Specialist, VXI

January 2014- Dec 2014

Answers inbound customer calls and effectively respond to customer inquiries and complaints.

Asks probing questions to establish cause/s of customer complaint; explains probable cause/s and procedure for correcting the problem / error. Answers customer inquiries clearly and logically; builds rapport, clarifies by asking relevant questions and validates all information given; ensures customer satisfaction at all times. Up sells products and services according to the established need/s of the customer; explains product / service detail and procedure for account processing. Secures the necessary customer information to process the account and close the sale; ensures that encoded data are complete and accurate. Follows proper procedure in answering customer inquiries and addressing complaints. Observes quality standards for all calls handled while ensuring customer satisfaction.

Director, Salvation Army After-School Program

October 2012- June 2013

Worked independently to develop appropriate curriculum and plan activities that are consistent with the mission of the Salvation Army. Focused primarily on improving the student’s academic performance. Tracked students’ progress through computerized reports. Taught children basic skills, computer skills, life skills and assisting them with developing interpersonal skills. Maintained communications with participating schools to support our students. Managed staff and volunteers to optimum productivity. Programed activities that further encouraged their educational focus and/or provided general enrichment. Gained access to multiple community resources, funding, and donations by proactively employing marketing strategies and fund-raising techniques.

EC Teacher, Charlotte Mecklenburg Schools, East Mecklenburg High School

August 2006 – June 2008

Resource Room Teacher that designed and implemented curriculum and multi- sensory lesson plans for different subjects. Was responsible for conducting meetings to review and evaluate teaching methods. Coordinated with teachers to explain different curriculum activities for students. Assessed children who have short and long-term learning difficulties. Used Multiple Windows and other educational related programs, recording devices, projector, wheelchair, switch adaptive devices, alternative communication devices and any other individual technology used to assist students. Received bonuses for my part in increasing student’s state testing scores. Created a song for decimals, percent and fraction comprehension.

Intervention Specialist, Lifeskills Centers of Youngstown

August 2005 - June 2006

Created individualized educational plans for approximately 35 active students. Handled all the administrative work such as: sending out attendance letters, appointment letters, phone calls and filings. Received recognition for keeping excellent files in accordance with state regulations.

Tutor/Medical Assistance Staff, Neighborhood Ministries

June 2004 - June 2005

Implemented and organized the daily schedules of the prospective summer camp sessions and tutoring sessions during the school year. Supervised the children from the age group of 5years to 18 years along with their daily nutrients. Provided psychological support to the children if needed. Served as an advocate to the students in the classroom, during IEP meetings and parent teacher's conferences. Supervised students on special outings and field trips. Made appointments for, refer for medical assessments and provide medical transportation to Neighborhood Ministries’ clientele.

Teacher, Youngstown Youth Academy

Sept. 2002- May 2004

Taught Language Arts at a military-styled academy for students with behavioral challenges. Participated in weekly treatment team meetings with the school administration, staff psychologist and case workers to coordinate student's individual emotional and educational treatment programs. Lead successful fundraising and computer donation campaigns for the school. Coordinated Christmas program.

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