Network Technical Support

JAMES M. MCNAIR

************@*****.***

Technical Inventory Skills

•CiscoWorks/ NCM

•Cisco Call Manager

•Current Secret Security Clearance

•Cisco Nexus switches/fex: 5000s, 7000s, 2200s

•Cisco Catalyst switches: 6500s, 4900s, 4500s, 3750s, 3650s, and 2960s

•Switching Theory: Multi-Layer Switching, Spanning Tree, VLANs and VTP

•Switch Security: Port Security, 802.1X, ACLs, and Cisco best practice

•Cisco Routers: 2800, 3800 and 7200 Series routers; 720 Supervisor cards

•Network Engineering

•Network Design

•Windows 7/Vista/XP/2000/NT/98/95

•Windows Server 2008/2003/2000

•Routing protocols: EIGRP, OSPF, and BGP

•Networks Types: Campus Networks, Voice Telephony, T-1, Wireless, 802.11

Professional Experience

CSC – Manama, Bahrain September 2015 – Present

Network Engineer II

•Supported coalition forces with One-Net network connectivity

•Managed nexus environment for system support for the base

•Responsible for LAN and WAN management and connectivity for in country sites and long range sites.

•Configured and managed all UCS and ICE environments to support all connectivity on base and down range sites.

•Worked with system engineers to optimize connectivity to the sever stack.

•Worke with coalition forces and nato forces to optimize ship to shore connectivity.

•Optimized devices to route between sites more efficiently

•Worked with IA engineers to better optimize the ACLs within the ISSR and the OSSR.

GDIT – Bagram, Afghanistan October 2013 – September 2015

Senior Network Engineer

•Provided efficient and effective network Operations and telecommunications support for all networked components in order to maximize service availability, performance, security, and capacity.

•Responsible for network operations and management of the LAN and WAN infrastructures

•Designed and implemented UCS environment complete with nexus/fex infrastructure and VM environment.

•Provided timely and effective maintenance and repair support on all network and telecommunications components necessary to ensure maximum availability and performance of the network.

•Configured and monitor all network and telecommunications components issuing timely and accurate notification of network outages to management.

•Provided technical support on data, voice and video networks for internal and external customers; answered technical questions; recommended and implemented course of action.

•Established and maintain explicit strategies for network and telecommunications operations to ensure continuity operations and timely recovery in the event of disaster.

•Collected, stored, and analyzed data relevant to monitored network and telecommunications components in order to perform and report accurate root causal analysis of all related issues.

•Ensured effective change and configuration management of network and telecommunications components.

•Established and maintain consistency of the network's performance and its functional and physical attributes with its requirements, design, and operational information throughout its life.

•Provide technical support and troubleshooting to users.

•Supported trend analysis and forecasting.

•Analyzes, administers and maintains voice, video, and/or data communications networks.

ITT Exelis – Kandahar, Afghanistan 2011 – 2013

Lead/Senior Network Administrator

•Manage a department with 12 personnel, overseeing a network servicing 10,000+ users per network across NIPRNET, SIPRNET, and CENTRIXS.

•Network design, configuration, development and deployment for Cisco switches and routers including device models 1800, 2800, 2960, 3560, 3700, 3800,4507, 4948, 6500, 7200.

•Setup and troubleshot Tandberg IP Video T100/T600 and Cisco VOIP Phone configuration.

•Administered Cisco VOIP devices utilizing Cisco Unified Call Manager.

•Configured and troubleshot routing protocols including EIGRP, BGP, and OSPF.

•Modified and administered Security Access Lists to ensure security of network as new devices were added or removed from a network.

•Developed network migration plan for Kandahar Airfield to update the IP address schema and reengineer Layer 3 routed ADN structured network.

•Experienced in troubleshooting 802.1X configuration and authentication.

•Performed various site network operations including configuration, port security and IOS upgrades on Cisco Catalyst switches.

•Highly proficient in using Remedy ticketing system to manage ticket flow as well as administrative and contact accounts.

•Designed, installed, maintained and repaired standardized network configurations for all Cisco layer 2 and 3 devices.

•Managed Cisco ACS, Solarwinds, and CiscoWorks.

•Familiar with DNS management including creating and modifying DNS records.

•Managed DHCP scopes and reservations for device connectivity.

•Managed documentation for network infrastructure and solutions database.

•Maintained over 1500 access switches.

The Good Hope School – Fredriksted, VI 2011 – 2011

Technology Coordinator/Network Administrator

•Configured Windows File Server and managed structure and security rights for end user access

•Integral in the procurement of new network devices (server and switches).

•Implemented the integration and transition into a new management system within two months.

•Prepare budgets and manage expenses.

•Utilized Windows Remote Desktop and SCCM remote tools to provide quick resolution to desktop and server issues to minimize customer support resolution times.

•Configure routers, firewalls, domain name services, e-mail, Web, and FTP services.

•Install and configure various peripherals including scanners, modems, printers, SCSI devices and hubs and switches.

•Regularly troubleshot Active Directory domain issues on the Enterprise level.

•Skilled with Dell Open Manage for Servers and Tape Library Support.

•Designed and implemented Disaster Recovery Plans.

•Analyze, troubleshoot and repair hardware/software issues in switch and transport technologies.

•Managed and implemented configuration and installation of complex network backbones.

•Modified internal processes and procedures.

•Completed an intensive audit of network protocols, security policy, incident reporting, and key performance indicators.

•Manage systems configuration and maintenance, problem troubleshooting, planning and directing upgrades, and testing operations to ensure optimum system functionality.

McNair and Associates, Inc. – Washington, DC 2009 – 2011

Network Administrator Desktop Support

•Responsible for PC connectivity and troubleshooting.

•Skilled in all levels of end user support including; software, imaging, peripherals, hardware, network infrastructure, website access, firewalls, messaging, data recovery and adherence to security standards.

•Managed IT needs for the company (PCs, mass storage, networks and user account creation), including developing and implementing increased network security.

•Built and maintained user accounts on the domain and joined PC to domain.

•Added and managed printers to Windows Print Server.

•Assigned user accounts and configured email properties.

•Responded to and supported MS Office issues and desktop administration remotely.

•Analyzed hard and soft equipment failures and recommend corrective actions.

•Performed full system tape backups and emergency tape recoveries.

•Performed hardware and software support and installation.

•Maintained data security and ensured the integrity of any information added to database.

•Maintained and configured networks routers and switches.

•Scheduled, maintained, and operated Symantec Backup Exec.

CSAM – Washington, DC 2008 – 2011

IT Technician System Administrator

•Responsible for setting-up and installing hardware and software such as computers, modems, printers and other peripherals.

•Responded to inquires and issues in a timely manner.

•Maintained and repaired computer hardware by backup and recovery or replacing and ensuring hardware equipment remained clean.

•Trained users in hardware/software as well as other equipment (printers, PDAs, scanners, copiers).

•Instrumental in procuring office equipment by researching and comparing products and office needs.

•Installed and supported network operations as well as installing and maintaining software updates and operating systems.

•Setup and supported end users with active domain issue.

•Instrumental in planning and implementing new accounting system.

Masjid Muhammad – Washington, DC 2006 – 2008

IT Technician

•Maintained the office’s computer network and software needs.

•Provided training in software; mainly Peachtree and Microsoft Office Suite.

•Instrumental in the installation of new modems and computer systems.

•Responsible for maintaining office employees' email accounts.

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