Customer Service Sales

Eli Coyle

Systems support

Bellingham, WA

***********@*******.*** - 360-***-****

Permanently relocating to Tennessee 7/31/16. Seeking a full time Systems Support Specialist position in which I will be able to utilize my exceptional computer skills, abilities and experience to ensure the company's success.

Willing to relocate to: Tennessee

Authorized to work in the US for any employer

WORK EXPERIENCE

Tier II Systems Support Specialist

Team Technology - November 2013 to Present

Assisted clients with every aspect of their business networks while ensuring the highest customer satisfaction standards. Exceled as a project leader accomplishing all of the goals prior to the deadline while improving the company's overall profits. Hands on experience in a wide range of software and hardware suites including: Windows Server 2000 through Windows Server 2012R2, Hyper-V, VMware ESXi4.5 through ESXi 6.0, Veeam, Acronis, Backup Exec, Datto, Kaseya, Connect Wise, Ruckus, NetApp, Cisco, HP Sure-Store, QNAP, Fortinet, WatchGuard, SonicWall, ESET, HP and Dell Servers.

Customer Care Representative

T-Mobile - March 2008 to September 2008

Exceeded T-Mobile's customer service expectations focusing on: courtesy, concern, timely resolution and knowledge. Awarded best call resolution time in my department for three consecutive months. Maintained top 10% call quality score while providing team leadership. Satellite Area Manager

Wireless Advocates - April 2005 to October 2007

9/08 - 11/13

Managed 12 sales kiosks across Washington State. Coached and trained each employee to succeed at not only hitting the company goals but their personal goals as well. Doubled the locations profitability and reduced employee turnover by 50%.

Electronics Sales Assistant

Costco Wholesale - August 2001 to March 2005

Diligently assisted customers with all of their questions within and around the electronics section. Ensured the working environment was clean orderly and upbeat. Credited with exceptional customer service. Computer Tech Intern

Northland Computer Works - August 1996 to July 1997 Customized computer builds to meet the needs of the client. Built Windows networks for businesses and non- profit organizations. Educated the clients on the functionality of their new technology. EDUCATION

BS in Information Technology

Western Governors University

March 2016 to Present

Computer Network Engineering

Bellingham Technical College

September 1998 to July 2000

ADDITIONAL INFORMATION

Excellent people skills

MCSA: Windows 8.1 and CompTIA A+ Certified

Quick learner with a focused attention on important detail Goal orientated with the ability to complete projects by their deadlines

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