Medical Customer Service

ABBY COHEN

**** ******** **** **., ************ PA, 19426 H: 610-***-**** C: 215-***-**** *************@*****.*** CAREER OBJECTIVE:

To utilize my medical coding education and experience, customer service background and other professional skills in an opportunity within a medical or insurance office setting. EDUCATION:

Medical Coding Certification Program 2014-2015

Montgomery County Community College, Blue Bell, PA Completed courses: Electronic Health Records and CPT Coding and Reimbursement, Medical Coding Parts I and ll, Medical Terminology, Anatomy and Physiology, ICD9, ICD10 and Medisoft Computer Information Systems For Management GPA 3.72; Magna Cum Laude

Computer Information Systems for Management (Microsoft Word/Excel/PowerPoint) 2015 Montgomery County Community College, Blue Bell, PA Coursework In Nursing and Psychology 1984-1986

Temple University, Philadelphia, PA

PROFESSIONAL EXPERIENCE:

Clear Medical Revenue Services, Paoli, PA Medical Coding Intern 2016

• Carried out medical coding for a billing office serving multiple doctors’ office

• Used HealthFusion program to update patients’ charts and payment statuses

• Entered, logged and organized all work in various Excel sheets daily

• Scanned and uploaded patient checks and EOBs to eBridge as well as daily Excel sheets

• Utilized NaviNet to collect accurate health insurance information of patients

• Contacted patients and insurance companies to gather or correct data on medical charts

• Ensured all super bills were scanned and uploaded to eBridge as well as logged on Excel

• Answered phones, assisted with other office duties and opened/closed facility as needed Dr. Debby Peikes’ Office, Norristown PA Administrative Assistant/Clerk 2015-2016

• Filed and sorted professional and personal paperwork

• Catalogued an extensive collection of collectibles, antiques and other items

• Answered and returned phones as well as assisted with other office duties as needed Abby’s Bookcase, Hatboro, PA Owner and Manager 1989-2014

• Founded a used book store with an inventory of over 100,000 books as well as other merchandise, including vinyl records and DVDs

• Waited on customers buying, selling and trading books, music and films

• Hired, trained and supervised a small volunteer staff

• Oversaw promotions and hosted special author book readings

• Searched for rare stock in the marketplace requested by customers

• Packaged and shipped orders made in person or via phone/email Regina Nursing Center, Norristown PA Nurse’s Aide 1984-1989

• Cared for patients at a facility hosting 121 residents receiving long-term care and short-term rehabilitation in a comprehensive Nursing Care Facility.

• Assisted patients with washing, dressing, eating and other daily regimens

• Supported medical and administrative staff with other tasks as necessary

• Helped with recreational activities and engaged participating patients VOLUNTEER WORK:

• Spent a year abroad volunteering with helping the elderly in Israel 1983 REFERENCES

AVAILABLE

UPON

REQUEST

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