Customer Service Professional Experience
Resume:
AYSUN AKBARI
*******.****.**@*****.***
26th Ave., NE Calgary
Alberta T1Y 3T9
SUMMARY
** ***** ** ********** ** a multilingual customer service agent in a global money transfer company. Excellent, accurate and timely service for international / multicultural customer base.
PROFICIENCIES /TECHNICAL SKILLS
Advanced user of Excel, Word, Outlook, PowerPoint
Advanced user of Internet search tools such as Google, Yahoo, or Bing
LANGUAGE SKILLS
English (advanced) Italian (advanced), Turkish (native)
PROFESSIONAL EXPERIENCE
PAYSAFE (formerly NETELLER) CALGARY /ALBERTA 2006-2016
Customer Service Specialist
Assisted members with in-outbound calls /e-mails /social media
Completed informative and promotional call out campaigns to increase member retention
Communicated with departments ensuring member inquiries followed up and resolved
Translated / developed e mail drafts and FAQ in Italian and Turkish Languages
CHILDCARE LEAVE 2003 -2005
SHERATON EAU CLAIR CALGARY / ALBERTA 2000 - 2002
Housekeeping Supervisor
Supervised, scheduled and performance reviewed of up to 10 housekeeping staff.
Ensured guest satisfaction, mediated to resolve guest complaints in person.
EDUCATION
SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY (S.A.I.T.) 1998 - 2000
Hotel& Restaurant Management Diploma
UNIVERSITY OF ROME ITALY 1991
Faculty of Medicine
Bachelor in Medical sciences
PROFESSIONAL DEVELOPMENT
Certificate of Completion
Anti-Money Laundering Awareness Course 2015
Bribery and Corruption Course 2015
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