Customer Service Representative
Resume:
SHARON R. HUDSON
Atlanta, Georgia 30311
*************@*****.***
Summary
Organized Customer Service Representative, who is self-directed and resourceful with a genuine interest in ensuring that office operations and procedures are managed in a practical manner. Focused on providing exceptional clerical support to ensure a well-managed office.
Objective
To obtain a position with a company/corporation that provides growth. Where customer service, problem solving and general office skills will be fully utilized.
Skills/Relevant Experience
Office Procedures, Office Management, and Finance Computer skills include but not limited to spreadsheet, excel, word, PowerPoint, and Microsoft suite, filling, mailroom, scheduling.
Hire Dynamics Staffing Agency
Convergent
Dunwoody, Ga
Customer Service Representative. 7/2015-5/2016
•Answer inbound calls where customers are assisted with explanations of their bills.
•Transfer gas service. Start and stop services.
•Schedule meter reads and service calls.
•Answer emergency gas leak calls.
•Disperse certain funds such as refunds or transferring between service agreements.
•Answer between 60-85 calls per shift.
•Transfer specific calls to appropiate departments.
Horizon Staffing Jonesboro, GA
Temp-Encoder 03/2014-05/2014
•Encoded, scanned packages
•Weighed packages to be delivered.
Landrum Staffing- Temporary agency Pensacola, FL. 6/2011-5/2013
Clerical
•Worked in association with Alystock, Witkin and Kreis-Attorneys
•Called clients and interviewed them for class action lawsuits.
•Contacted hospitals and clinics to retrieve medical records. Scheduled clients for meetings with attorneys.
Receptionist
Climate Control
•Received calls from contracted clients, as well as commercial and residential clients. •Dispatched workers as calls came in. Kept track of the time-in and time-out entries for the workers.
•Ordered and received parts and supplies. Entered in work log and purchase order book.
Meter Reader
Copy Products
•Called contracted clients and got readings from the copiers for billing.
•Billed invoices and assisted with getting reads from the copiers and correcting the billing.
•Dispatched technicians for repairs and verify inconsistant readings.
West Corporation
Customer Agent Executive
Pensacola, Fl 07/2011-10/2011
•Assisted customer with billing questions and video repair issues.
•Scheduled technicians for set up, repairs, and outages.
•Accepted payments, credited accounts.
College Park Police Department College Park, Ga 7/2006-11/2010
Officer-front desk
•Greet the public and assist them with filing reports in person and over the phone.
•Direct public to court services and to the clerk for making payments.
•Maintained control over front lobby at all times.
City of Des Moines Housing Authority, Des Moines, Ia 2/2002-8/2005
Administrative Assistant
•Supervised 10 maintenance personnel.
•Rceived calls from tenants needing repairs done.
•Create work orders and assign it to an available personnel to handle repairs. •Scheduled clean-ups after move outs. •Dispatched workers via two-way radio for routine and emergency calls.
•Closed orders.
Education
2014-2015 Everest College- Pharmacy Technician Certification
2012-2013 Post University- Human Services
2004 to 2005, Simpson College-Criminal Justice with an Emphasis on Administration
1998-2004, Des Moines Community College. Liberal Arts Degree with an emphasis on Human Services.
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