Customer Service High School

LOREN I. ROTH Boynton Beach, FL

Phone: 561-***-****

******@*********.***

Collections Manager with over 10 years of experience in the medical and credit card industries, specializing in collections and training.

Ability Summary

Excellent Communication Skills

Process Improvement Recommendations

Employee Training and Coaching

Professional Multi-Tasker in a Fast-Past Environment

Possesses Sense of Urgency Meeting Given Deadlines

Personal Management Skills

Account Reconciliation

Financial Analysis

Working Experience in Microsoft Office Suite

Operations Management

Strong Work Values

Analytical and Problem Solving Skills

Team Building and Collaboration

EMPLOYMENT HISTORY

Focus Financial Services, Boynton Beach, FL 2009 - 2016

Senior Medical Collector

Conducted skip tracing to locate debtors for collection of payments or payment arrangement

Maintained and updated electronic files of debtor

Negated plans for payment and offered payment settlements

Obtained payments via telephone conversation

Verified insurance information for proper billing

Researched probate for filing of medical claims

Implemented compliance of the FDCPA and HIPPA regulations

Located debtors for delinquent accounts by mail and telephone to solicit payment

Allied Interstate, West Palm Beach, FL 1995 - 2009

Collection Supervisor

Training and development of new employees in collections department

Maintained employee's files and work schedules following in-house procedures

Audited of employees files to ensure proper procedure and protocol in representation of company standards of operations

Authorized approval of repayment plans for Citi Bank, Capital One, Sears and Ford

Supervised and approved employees collection payments and settlements upon submission

Monitored employees performance ensuring compliance with FDCPA guidelines and ensuring that employee collection goals and call quotas were

Motivated, lead and trained staff in complying with companies high Standards of operations

Education and Training

High School Diploma - General Studies, Ramapo Senior High School, Monsey, NY

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