Accounts Receivable Customer Service

Doreen Zavitz

*** *********** ***** **

Calgary, AB T2Z 1X1

Home 403-***-****

Mobile 587-***-****

*************@*****.***

PROFESSIONAL SUMMARY

• Accounts Receivable Specialist with 15+ years of experience in superior account maintenance

• Provides strategic solutions to enhance overall results

• Highly motivated with a strong work ethic and determination to complete tasks in a timely manner

• An organized, detail-oriented and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure

• Excellent technical and analytical skills with demonstrated achievement in acquiring and delivering projects on time

• Individual who values customer service, and pays attention to detail

• Provides strategic solutions to enhance overall results

• Ability to communicate effectively in person, and through written communication SYSTEM COMPETENCIES: Word, Excel, Oracle, MSA, SAP, Banner, Sun systems, Vision excel, AX Dynamics, Sage EMPLOYMENT HISTORY

Ultra-Lite Overhead Doors Ltd. 2014 – Current

Accounts Receivable Collections Calgary, AB

• Invoice all customers with approved credit over 30 days terms

• Progress billing for all large commercial accounts

• Pull reports with online credit reporting tools for all new accounts

• Collection calls on accounts greater than 60 DSO and contractor hold-backs

• Communication with various members of the Management and Sales Team

• Contract review insuring terms and conditions are in accordance with company policy Key Achievements

• Ability to accomplish the task with minimal supervision

• Time management in a fast paved environment

CEDA International Corporation 2005– 2013

Accounts Receivable Collections Calgary, AB

• Played a key role as part of a team of accounts receivable clerks in the collection of greater than

$30 million in receivables

• Communicated with members of management team regarding the over 90 day receivables via monthly meetings

• Created and maintained accounts for company acquisitions

• Provided recommendations for the Implementation of new computer system

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Key Achievements

• Reconciled all month end reporting, month end revenue, bad debt and a consolidated DSO of all CEDA International companies

• Increased productivity by identifying training needs, suggesting solutions and encouraging group cohesiveness

DOREEN ZAVITZ PAGE 2

Southern Alberta Institute of Technology (SAIT) 2003 – 2005 Accounts Receivable Collector Calgary, AB

• Organized the collection of past due receivables on Commercial Accounts

• Maintained current receivables less than 60 days old Key Achievements

• Reconciled outstanding corporate accounts that had not been collected on for 7+ years

• Developed and implemented department policies & procedures for collections to maintain accounts stayed current

AGRICORE UNITED 1998 – 2005

Accounts Receivable Collector Calgary, AB

• Maintained $570 million of receivables of 30,000+ active customers

• Addressed customer and operational staff inquiries regarding billings, interest and statements Key Achievements

• Reduced the cost of carrying receivables and the possibility of credit exposure with proactive account maintenance

• Managed receivables during the merger of Agricore and United Grain Growers, balancing daily movement through an inter-company account

• Trained staff across 130+ sales locations in various aspects of Account Receivables including statement interpretation and individual accounts

• Provided training to the staff of 130 Agro centers in interest calculations, terms of payments, types of statements and the application of payments to individual accounts AGRICORE, (formerly Alberta Wheat Pool) 1997 – 1998 Team Member of the Phoenix Project Calgary, AB

• Facilitated in the transitioning of the Receivables from MSA to SAP Key Achievements

• Responsible for accounts receivable statements, interest calculations on customer accounts, and the payment application process for the SAP computer system

• Reduced interest calculation losses by $1 million by establishing that system calculation required configuration to meet business needs

• Redesigned customer statements based on the requirements of 30,000 customers

• Balanced the Accounts Receivable MSA system to the new SAP accounting system EDUCATION & PROFESSIONAL DEVELOPMENT

Northern Alberta Institute of Technology (NAIT), 2008 Supervisor Training & Development Program

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