Customer Service Representative

PATRICE WASHINGTON

****************@*****.***

***** ******* **. **** *** HOUSTON,TEXAS 77065 PHONE 305-***-****

OBJECTIV

SKILL HIGHLIGHTS:

Experienced office professional seeking a full time position with an organization where I can apply my knowledge, skills, and creativity to productively achieve company goals.

Over twenty years customer service experience

Proficient in all Microsoft products

Adept in all office administrative duties including filing, scanning, telephones, typing (60wpm), and any and all clerical obligations assigned.

Healthcare claims filing experience

EXPERIENCE

2013 – Current SEARS HOLDINGS Round Rock, TX

InBound Customer Service

Handled incoming call from Sears customers, responding to inquiries, resolving issues, and correcting billing errors.

Worked with a high volume workload within a deadline driven environment.

Consistently met performance benchmarks in all areas (speed, accuracy, and volume).

Documented customer case information in Sears documentation system.

Escalated issues on a case by case basis.

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

2005 - 2013 VETERANS ADMINISTRATION Long Beach, CA

Medical Support Assistant

Provided administrative support to various departments, including but not limited to ENT, Dermotology, Urology, Neurology, Physical Therapy, and Psychology.

Filed claims with insurance companies as needed.

Handled all administrative duties including filing, scheduling, data entry, research and analytical duties.

Abided by all HIPAA laws and VA requirements.

Provider detailed customer service to clients regarding operating hours, clinic rules and visitation policies.

Prepared client charts for review.

Handled all incoming Administration correspondence.

Proficient in VA computer systems including the Computerized Patient Record System (CPRS), VISTA, and the scheduling system.

Promoted from Radiology department.

2000-2004 ARCO Long Beach, CA

Building Maintenance Assistant

Completed work orders at clients’ request.

Responsible for all administrative duties including meeting scheduling, filing etc.

Relayed work orders to building maintenance crew.

Handled all incoming correspondence

2000-2004 ARCO Long Beach, CA

Customer Service Representative

Served as a liason between the corporate and local office.

Assisted in the documentation and resolution of company complaints.

Maintained accurate and detailed work orders which were relayed to the appropriate staff.

Maintained complex telephone system.

References available upon request.

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