Sales Customer Service

Kelly Makin-Alber

**** ****** ** ** ****: 616-***-****

Wyoming, MI 49418 ********@*****.***

Summary

Talented sales professional with 18 years’ experience who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets. Establish genuine rapport with prospects and clients. 5 years CRM experience with Salesforce.com Utilize comprehensive product knowledge, familiarity with diverse cultures. Teamwork makes the DREAMWORK! Highlights

Michigan territory specialist Self-sufficient

Fortune 500 company management Goal-oriented

Accomplished in relationship selling Adept at closing sales Proven sales track record

Experience

Substitute Teaching 01/2016-06/2016

Grand Rapids Public Schools 1st grade – 12th grade Territory Sales Manager 10/2005 – 1/2016

Knape & Vogt/ Workrite Ergonomics Grand Rapids, Michigan Develop and penetrate existing business through the dealer market. facility managers, ergonomists and safety managers. Spearheading sale incentive programs where our team surpassed its quarterly goal by 13.5% Promoting team work with Independent sales group to provide more sales. Develop new business at end user level to pull through dealers Sales growth by 20% year over year

Top profit growth in an extremely competitive market CEU training with A & D as well as dealerships

Sales Development Manager 06/2003 - 10/2005

Knape & Vogt Grand Rapids, Michigan

Accountable for the top 25% of the OEM furniture business. Grew revenue in the territory by 29% over the last year. Relay technical criteria with customers effectively. Develop training modules for independent sales staff. Consistently excel in all aspects of sales development and account management. Outside Sales Representative 04/1999 - 06/2003

CompX-Waterloo Kitchener, Ontario Michigan Illinois Penetrate new markets in relation to precision ball bearing slides and ergonomic products. Participate in lunch and learn programs for customers and their sales representatives. Research and development of new business and revenue growth. Share complex and technical information effectively. Outside Sales Representative 03/1997 - 03/1999

Coca-Cola Enterprises Grand Rapids, Michigan

Greater Grand Rapids Territory Build relationships and drive new business through new accounts. By providing excellent service and follow up, generate a high number of referrals and repeat business. Consistently meet and exceed targeted monthly goals. Self-starting and work well with little or no supervision. Trained customers and employees on services and technology. Outside Sales Representative-Customer Service Manager 02/1991 - 03/1997 United Parcel Service Michigan

Signed and implemented customer contracts.

Obtained new business through customer service leads and cold calling. Responsible for scheduling and supervision of 15 employees. Led work groups in keeping our reputation of excellence and safety meetings. Education

Bachelor of Science: Grand Valley State University - Criminal Justice Corporate Security May 1996 Allendale,Michigan

Additional Information

Certified Ergonomic Assessment Specialist (CEAS I) Memberships BIFMA Wyoming Chamber of Commerce Active member 2003-2007 Parent Support Council 2004-2011 Student involvement in community - active member Jr. Achievement Participant in High School and College, Mentoring Board 2000-2004 Phi Sigma Sigma Alumni

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