Customer Service Manager
Resume:
MALLARI, CHRYSELLE GALE V.
** ******* ******, ** ** Jesus Subdivision, Brgy Nagkaisang Nayon, Novaliches, Quezon City, Philippines, 1123
*********.*******@*****.***
October 24, 1992
EDUCATIONAL ATTAINMENT
Bachelor of Arts in Communications, Miriam College (2009-2013)
BEST THESIS "Usage of E-Tablets in Miriam College High School: The Perceptions of First Year Students and Teachers"
Electives Taken: Events Management, Positive Psychology
SKILLS & INTERESTS
Resilient, energetic, resourceful, and driven to achieve goals with proven commitment to provide superior service and passionate for working with diverse group of people
Experienced in event concept creation with creative and exceptional ideas and project planning for each event; ensures guests’ expectations are exceeded
Excellent leadership skills, attention to detail, with good time management skills
Enjoys music, photography, performing arts, fashion, organizing big and small events, meeting new people and traveling
EVENTS HANDLED
35th Anniversary: Strive to Thrive, Novaliches Christian Community (June 2016)
Conceptualized the program according to the theme
Presented the budget proposal, worked within budget
Raised Php 100,000+ worth of donations
Created the event logo and teaser video promotions, sent out invitations and produced a short film for the missional history of the Fellowship of Christian Community
Supervised the pre-registration of 500 attendees with corresponding seating arrangements
Contacted various event venues, bus companies, souvenir suppliers, photo booth service providers, photo and video coverage, caterers and lights & sounds providers
Prepared all the necessary logistical materials needed
Ensured that adequate staff are available; assigned and directed the staff to their duties
Started and ended the rustic-themed event on time
Submitted the Financial Report and presented the Post-Event Evaluation Report
Barrio Fiesta: The Grand Blessing of La Grandeza, Grand Monaco Realty Marketing Inc. (May 2015)
Created the program and prepared the budget proposal approved by the company
Responsible for the promotions in social media and within the neighboring communities
Coordinated with key persons (speakers, priest, etc.) with vital roles in the program
Contacted various caterers, lights & sounds décor and gown suppliers, mosiko, and models
Handled the rehearsals of the fashion show and of the Flores de Mayo
Managed the overall flow of the event with 100+ attendees
Christmas Fashion Show and Bazaar, Chicadora Online Shop (December 2011)
Prepared the necessary items and inventory for the bazaar
Successfully acquired sufficient sponsorships without shelling out budget from the shop
Carried out the promotions and invitations via social media
Created the program and the script for the host
Responsible for the rehearsals of the models, wardrobe fitting, styling and makeup
Obtained and directed manpower for the event, and ensured everyone is provided with food
The event resulted to over 90% total of sold items
Black and White Year Starter Party, NCC Youth (January 2010)
Responsible for the program and games, promotions, food and venue decor
Pioneered the use of photo booth and grandiose event styling of the church’s events
OTHER EVENTS
Event Manager, World Youth Alliance Asia Pacific DigniTEA Party (February 2012)
Program Head, NCC Youth Year Starter Party (January 2012)
Project Manager, NCC Youth Karoling para sa Nangangailangan (December 2010 & 2011)
Program Head, NCC Youth Camp (May 2011)
Food Committee, NCC Youth Camp (May 2010)
Event Manager, NCC Youth Christmas Party: Bridging the Gap (December 2010)
Food Committee, NCC Youth 9th Anniversary (October 2010)
Chairman, International Christian School Junior-Senior Promenade (February 2008)
WORK EXPERIENCE
Sales Secretariat Supervisor/Executive Assistant, Moldex Realty Inc.
(November 2013 to January 2015)
Provided over-all assistance to the EVP in daily activities and social and corporate events
Liaised with the Management such as scheduling Management Committee meetings, handling logistics (taken orders, prepared and served meals and drinks)
Managed the grocery supplies of the department and the maintenance of complex filing and record keeping systems of the Office of the EVP
Store Head, California Clothing Inc. - Guess? USA (June to November 2013)
Provided exceptional customer service to clients from welcoming through making a purchase, managed special requests and handled customer complaints
Handled the store personnel, merchandising, inventory control, ordering, and provided feedback to the company regarding trends and cash control, and maintenance
Functioned as customer relations personnel, stock clerk or cashier in the absence of such
Prepared daily, weekly and monthly sales reports and monitored performance to develop sales and promotional strategies
INTERNSHIPS
Intern, La Vista Pansol Resort Complex (May 2012)
Functioned as a receptionist, reservations officer, marketing officer and photographer
Intern, Wil Productions/TV5 (April 2012)
Worked as a production assistant and audience coordinator
Intern, World Youth Alliance Asia Pacific (January 2012 to March 2012)
Acquired efficient project management and effective communication skills
Received Track A Training Program which tackled Human Dignity, Freedom, Solidarity, Culture, History of Ideas and International Law and Human Rights
*References to be provided upon request
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