Customer Service / Technical Support / Administration

Francisco Cruz Bautista

*** ****** ******, ***** *, Barangay Santor

Sta. Isabel Malolos, 3000 Bulacan, Philippines

+63-997******* **.*.********@*****.***

EXPERIENCE

Saudi Oger - King Abdullah University of Science and Technology, Saudi Arabia Receptionist cum Administrative Assistant

June 11, 2014 – December 8, 2015

Perform and complete administrative tasks as directed by the Senior Librarian.

Performed Cash handling / Cashiering (POS).

Report and record Maintenance/IT/Incident and Accident/Lost property issues to the relevant Divisions.

Analyze patrons' requests to determine needed information, and assist in furnishing or locating that information.

Teach library patrons to search for information using databases.

Keep records of circulation and materials.

Explain use of library facilities, resources, equipment, and services, and provide information about library policies.

Code, classify, and catalog books, publications, films, audiovisual aids, and other library materials based on subject matter or standard library classification systems.

Helps the librarian acquires, prepare and organize materials.

Assist in keeping projects on schedule.

Convergys, Philippines Microsoft Office Technical Support Representative

September 16, 2013 - May 30, 2014

Provides technical support to end user by researching and answering questions; troubleshooting problems; maintaining customer.

Performed Point of Sale for credit card purchased / payment.

Improves client references by writing and maintaining documentation.

Participates in development of client training programs by identifying learning issues; recommending instructional language.

Avoids legal challenges by monitoring compliance with service agreements.

Improves system performance by identifying problems; recommending changes.

Sykes Asia, Philippines Century Link Technical Support Representative

September 20, 2010 - April 24, 2013

Provides answers to end user by identifying problems; researching answers; guiding client through corrective steps.

Provide customer service by troubleshooting Internet connectivity.

Wireless and Wired connection.

Performed Point of Sale for credit card purchased / payment.

Provide Computer remote session.

Educate customer on other products and services.

Meet the daily key performance indicator.

Starbucks Coffee, Philippines Barista

April 27 2009 - January 30, 2011

Pleasantly Greeted each customer with genuine enthusiasm and to smile.

Recommending additional products to customers through ongoing interactions.

Performed cash handling and cash register in an accurate and consistent manner.

Weekly task given by the superior for visual merchandise.

Placed and prepared foods and beverages orders and served customer

Cleaned the preparation areas and maintaining the cleanliness of the

whole store.

Contributed for a positive team environment.

EDUCATION

Phoenix One, Philippines Diploma in Information Technology

June 2008- December 2008

Airlink International Aviation College, Philippines

B.S Aircraft Maintenance Technology

June 2002 - March 2004

San Felipe Neri Parochial School, Philippines Secondary Education

June 1998 - March 2002

CHARACTER REFERENCES

Available by request.

OBJECTIVE

To exercise my learned skill with that develops my

knowledge as well as to enhance my skills according

to company's standard.

SKILLS

Customer Service,

Microsoft Office Applications, Windows, Linux, MAC OS,

Android, GIMP.

I know how to configure internet connections in Dial-up, LAN, WLAN.

I am comfortable on configuring computer

software, drivers.

I can speak both Filipino and English languages.

I know how to prepare espresso drinks.

PERSONAL DATA

Date of Birth :

November 2, 1984

Place of Birth : Mandaluyong City, Philippines

Age : 31

Civil Status : Single

Religion : Catholic

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