Customer Service Manager

Reagan Rodriguez

**** ******** **. *******, ** **520 415-***-****

**.***************@*****.***

EDUCATION:

Associate Degree in Electronics and Computer Technology DeVry University - Fremont, California Graduated: June 2006 Completed over 200 lab hours 3.5 / 4.0 GPA – Deans List RELEVANT COURSE:

AC/DC Circuit Analysis

Project Management

Analog signal Processing

Digital Signal Processing

Circuit Analysis

Public Speaking

Electronic Device

Control System I/II

Communications System

PLC

Advance Communication System

Fluent in English and Tagalog

3 yrs. Vector Vest Stock Analysis

SKILLS:

HARDWARE

Operations of electronics devices such as the

Oscilloscope, Multi-Meter, and Voltage Sources

Mathematics & formula derivations

Feedback control system transfer functions

Micro-controller code and circuit integration

DC and AC integrated circuit analysis and

Design

SOFTWARE

Microsoft Office (Word, Excel, Visio,

PowerPoint, Project)

Electronic Workbench, Circuit Maker

spice programs

VHDL

MS DOS

Windows, Mac, IOS, Android, Bloomberg

EXPERIENCE:

Bloomberg February 2016 - May 2016

Field Service Technician San Francisco, CA

Provide temporary support for Starboard Keyboard Project. Contacted 100+ customers to offer keyboard upgrade. Dispatched 60+ Bloomberg Starboard keyboard upgrades.

Collaborate with customer’s internal technicians to ensure end user needs were met

Provide prompt communication and timely service to clients

Install keyboards at client site and troubleshoot as needed

Provided 1:1 assistance to clients learning new keyboard

Document all services provided in Bloomberg terminal to ensure accurate tracking of keyboards upgraded

Close out dispatches in Bloomberg terminal

Print, label, and return outdated keyboards to headquarters in New York

Worked and studied Bloomberg Terminal ( trading tools & functions ) Reagan Rodriguez

1861 Florence Ln. Concord, CA 94520 415-***-**** **.***************@*****.***

Arnold Pool/Spa Service & Repairs June 2013 – February 2016 Pool Service/Repair Lead Technician Concord, CA

Supervise and train technicians to repair pool equipment, service and provide preventative maintenance.

Provide customer support to over 300 customers in the East Bay region

Service analog and digital pool electrical systems, heating systems, and variable speed pumps

Maintain inventory of pool chemicals

Test water for pH, temperature, calcium hardness, and total alkalinity

Provide desktop support to office manager (Microsoft Word, Excel, Power Point and Quick Books Pro)

RheoSense March 2010 - August 2010

Lead Manufacturing Technician San Ramon, CA

Worked with a team of Electrical Engineers in developing advanced viscometer technology. Assembled and tested RheoSense Viscometers to ensure functionality and precise results.

Installation of temp sensor chips on electrical boards

Measured accuracy of Viscometer using Nantek Sensor Interface units

Record statistics of tests to analyze proximity and standard deviation Tera Wholesale March 2009 - March 2010

Direct Marketing Sales Oakland, CA

Sold products such as Direct TV, bathroom / kitchen resurfacing, baseball tickets, coupons and more to businesses in the city of Oakland.

Talked to as much as 100+ people a day selling bathroom / kitchen resurfacing, Direct TV and other products

Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele

Was able to build excellent interpersonal, communication and relationship-building skills

Listened attentively, communicated persuasively and follow through diligently Reagan Rodriguez

1861 Florence Ln. Concord, CA 94520 415-***-**** **.***************@*****.***

OptiSolar May 2008 - March 2009

Solar Panel Assembly / Test Technician Hayward, CA Worked in a team environment consisting of five people, assembling and testing solar panels. Responsible for testing both electrical and hardware of the panels to see if it meets production standards. Considered to be the second go to guy by the team right after the Lead Manager. Responsible for the last step before shipment, checking the voltage and amp continuity throughout the whole panel and also checking each individual glass panels for anything that does not meet the requirements. Record each individual glass panels into Microsoft Access and then print out labels.

Worked with power tools, oscilloscope, multi-meter, soldering iron and heat gun

Operated the Hi-Pot, which is a process that tests each individual glass panels with a voltmeter

Controlled the Ultra Sonic Welder and run the hi-tech glue gun.

Run the computer software that sends a voltage and amp to the finished solar panel for testing purposes.

Worked side by side with the Team Manager.

ACN

Direct Marketing Sales Emeryville, CA March 2007 - June 2008 Worked with a team of leaders recruiting prospects and potential customers to join our team. Worked as a direct seller of telecommunications, energy and essential services in the world.

Responsible customer acquisition, cold calling a list of individuals

Worked our teams complaint handling department

PowerPoint Presentations in front of a large group of potential customers and team members

Managed time to set up appointments for one on one meetings and present the business to potential prospects

Intel June 2006 - May 2007

Manufacturing Technician Santa Clara, CA

Operate, maintain and repair specialized processing equipments in a clean room environment and maintain high-volume output without compromising safety or quality. Hardware Manufacturing technicians provide support for the high-volume manufacturing silicon wafers or intel processors. In addition, operate tools, perform preventative maintenance, participate in process control and drive problem resolution.

Operated and obtained certificates for etch tools such as the Gasonics, and advanced wet benches

Worked with Intel software systems such as Workstream and SPC ++

Maintained very high-volume output without any write ups or mistakes

Practiced Intel employee safety system like, proper ergonomics, proper way to handle chemicals and how to handle hazards

Worked closely with leaders and supervisor

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