Customer Service Manager

Margaret Polizzi

**** ****** ******, ******** ** 11710

Cell: 516-***-**** Phone: 516-***-****

E-mail: ***************@*****.***

OBJECTIVE: Excellent interpersonal, organizational, communication & analytical skills. Proficient in the use of computer applications: MS Word, Excel, Outlook, Win-Team application, Payroll, Billing, Data Entry, Typing, Faxing, and Internet Research, MAS 90, Window XP and a Quick Practice Billing Software Expert. A high integrity individual that is a team player, detail and results oriented, and motivated by a challenge.

WORK EXPERIENCE

Summit Security Services Uniondale, NY February 2012 to Present

Payroll/Billing Specialist

Maintains payroll information by collecting, calculating, and entering data. Updates payroll records by entering changes in job title and department/division transfers. Resolves payroll discrepancies by collecting and analyzing information. Maintains payroll operations by following policies and procedures; reporting needed changes. Maintains employee confidence and protects payroll operations by keeping information confidential. Contributes to team effort by accomplishing related results as needed.

CVS Pharmacy Plainview, NY March 2008 to May 2013

Shift Manager

Responsibility included day-to-day store operations.

Processed employee payroll.

Handled personnel management and

Customer Service & Conflict Resolutions among staff and customers.

Visiting Nurse Association, Inc Garden City, NY July 2007 - February 2008

Insurance Verification and Account Receivable

Account Receivable, tracked patients accounts collected on outstanding balances

Worked as the liaison between patient and insurance companies in verifying coverage for services.

Maintained a plan for patients to receive benefits from out of network.

Summit Security Services Inc. Uniondale, NY July 2006 - July 2007

Security and Investigations Services

Accounts Receivable

Made daily collection calls & Applied daily cash deposits..

Assisted staff with daily administrative functions for payroll & billing. (Originally hired as the receptionist).

Flex Physical Therapy Massapequa, NY March 2002 - July 2006

Office Manager

Maintained the billing and coding for a private physical therapy office.

Handled collections.

Detailed new/old patients aided them with any problems they may have with their insurance company.

In charge of Scheduling staff to ensure adequate staff availability.

Physical therapy aide: helped patient with their treatment.

EDUCATION

Nassau Community College Uniondale, NY - Associate Degree in Liberty Arts – 1999

New York College of Holistic Health and Research Syosset, NY - Associate Degree, 2001

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