Customer Service Management
Resume:
Gregory Scroggins
Omaha, NE, 68106
*************@*****.***
Career Profile
Results-focused, self-directed professional with a history of experience in working for a major insurance company providing management of daily office operations. Recent college graduate with a Bachelor of Science in Business Management. Dedicated and dependable worker with a proven track record of learning and applying new skills with ease, resulting in benefits to the organization. Demonstrated ability to prioritize and multi-task, leading to efficient completion of set project goals. Verified success in the development of effective solutions that lead to key process improvements.
CORE COMPETENCIES
Business Operations t Office Management t Time Management t Project Management
Problem Solving t Process Improvements t Relationship Building t Written Communications Proofreading t Grammar t Customer Service t Communication t Team Collaboration
Insurance Operations t Billing t Organization t Document Creation/Management
EXPERIENCES AND ACHIEVEMENTS
MUTUAL OF OMAHA INSURANCE COMPANY, Omaha, NE 1986-Present
Image Document Clerk
tBuilt and maintained key relationships with building tenants and management, leading to effective work interactions.
tOversaw daily office operations, ensuring effective performance of key business processes and completion of goals.
tManaged maintenance of office equipment, ensuring proper function.
tPerformed tasks including spreadsheet development, report disbursements and document scanning.
tOversaw the distribution of faxes and mail throughout office.
tCollaborated with Medicare, Medicaid and private insurance providers to develop effective solutions to billing issues.
Key Accomplishments:
tDeveloped new methods of file organization, leading to improved office efficiency.
tReceived promotion after only 11 months on the job.
tRecipient of merit raise due to displaying team-player attitude, high attention to detail and delivering outstanding customer service.
EDUCATION
Bachelor of Science, Business Management, University of Phoenix, Omaha, NE, 2015
Project Management Emphasis
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