Medical Office

Location:

Chicago, IL

Posted:

July 05, 2016

Contact this candidate

Resume:

Sabeen Sadruddin, MBA

**** ****** ***

Morton Grove, IL 60053

*********@*****.***

312-***-****

Career profile

Seeking a position to heighten my skills and abilities in the healthcare industry that offers professional growth while being resourceful, innovative and flexible. Practice management supervisor of a medical office managing the daily operations of fast paced medical office and supervising staff to ensure efficient, functional running of healthcare facility and operative clinical activities.

Academic Background

Olympia 2005 Skokie, IL Diploma

National Louis University 2013 Skokie, IL Bachelors of Science (HCL)

DeVry Keller Graduate School of Management 2016 Chicago, IL MBA concentration Health Services

Clinical Experience

Presence Medical Group – Armitage Family Practice Center March 16, 2015 - Present

Practice Management Supervisor

Chicago, IL

•Optimized patient/physician /employee scheduling and time to best increase profits and accounts receivables. Recognized the value of utilizing specialized treatments to increase revenue and high standard of patient care.

•Implemented and ensured state and corporate regulatory policies and procedures into daily office practices, informing and training staff members. (e.g., HIPPA, JCAHO, OSHA, ClLIA)

•Managed Daily Close to include overseeing patient demographics, charges, insurance payments, and patient payments.

•Goal oriented and ability to accomplish tasks within limited time

•Possess excellent verbal and written communication skills

•Balanced daily close by generating end of day reports against employee batches.

•Supervised billing department, front office and medical staff of 13 employees. Conducted employee staff meetings and performance evaluations in effort to increase productivity.

•Proficient in maintaining patient flow and communicating with physicians and employees.

•Closely worked with billing department and office staff, trouble shooting reimbursement issues (coding, referrals, insurance eligibility and benefit problems)

•Coordinates activities to support business operations for all staff members

•Provided excellent customer service in a medical institution and ensured all patients were well attended.

•Provided support and performed regular QA reviews for client intake, registration and scheduling functions.

•Maintained and operated the electronic health records and billing system

•Provided the required leadership, support and direction for office initiatives and special projects.

•Supervised the reception and scheduled activities of the clinic

•Resolved billing and insurance claim issues

•Managed facility procedures related to insurance and billing and solved patients’ queries regarding their insurance renewal and expiry.

•Responsible for other duties as assigned.

•Responsible for developing, maintaining and researching community resources.

•knowledge of medical terminologies

•knowledge of Microsoft office and Outlook

•Done other duties as per need related to health care.

•Assist in all aspects of medical practice including making appointments, answering billing issues, answering phone calls, calling refills and new prescriptions to pharmacies

•Positive, flexible and ability to handle patients with care and concern

•Handled medical administrative tasks like purchasing, scheduling, licensure and HIPAA compliance

•Evaluates the performance of staff

•Managed office operations, work flow, office staff – including recruitment, performance management and training/development

•Worked with medical officer for solving critical issues

Presence Healthcare – Labor and Delivery and Outpatient Department February, 2011 – March 16, 2015

Unit Coordinator

St. Francis

Evanston, IL

•Responsible for paperwork, admits, carrying forward doctor’s orders, ordering tests and patient transfers

•Record keeping, office management and responsibility for information systems

•Communicating information accurately in a pleasant and efficient manner to a variety of people, including, but not limited to, patients, visitors, nursing and medical staff along with other departments

•Skills to perform multiple tasks

•Successfully applied EPIC/ADT/Prelude/Cadence

Northshore University Health System – Division of Urology June, 2012 -May, 2014

Medical Assistant

Glenbrook Hospital

Glenview, IL

•As a team member, I assisted in administrative front office and rear office procedures as needed to increase office efficiency

•Assisted urologists with urology procedure such as cystoscopy, prostate biopsies, vasectomies, pre-procedure preparations and post procedure follow up

•I often act as primary care providers when the urologist is unavailable by triaging phone calls and following with them to make sure the patients received the proper care needed

•Strong ability to communicate effectively and clearly

•Demonstrated ability to work in a busy clinic and multi-program environment

•Provided prompt and courteous service to patients, always maintain a cheerful and professional manner

•Helped implement practice’s quality assurance and control program. Efforts ensured compliance with HIPPA, CLIA and OSHA and JACHO regulations

•Used phone management skills to provide accurate information, route calls efficiently, and set a higher volume of appointments

•Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease

Access Community Health Network October, 2006 - February, 2011

Lead Medical Assistant

Access at Peterson

Chicago, IL

•Primary M.A. for Obstetrician/gynecology and family practice

•Highly skilled in developing and maintaining and implementing office policies in conjunction to medical protocols

•Intervened, as necessary, on issues relating to patient complaints and take measures necessary to correct situation and ensure appropriate personnel are involved

•Provided that required leadership, support and direction for office initiatives and special projects

•Facilitated the management in completing general formalities related to the patients such as scheduling, insurance and medical reports

•Responsible for timely and accurate billing process for prompt payment

•Trained new employees on software and medical coding, and policy and procedure

•Successfully applied EPIC/ADT/Prelude/Cadence

•Drawing blood, EKG, recording vital signs, lab, shots administration, assisting pap smears and other gynecology procedure, and excellent patient communication

•Provided prompt and courteous service to patients, reacted calmly and effectively in emergency situations while adding the personal, caring touch that immediately puts patients at ease

•Follow up with patients’ lab, referrals, surgeries and maintaining EDD and procedure logs

•Demonstrated ability to work in a busy clinic and multi-program environment

•Helped implement practice’s quality assurance and control program. Efforts ensured compliance with HIPPA, CLIA and OSHA and JACHO regulations

Clinical Skills

Autoclaving Charting/Filing EPIC/ADT/Prelude CPR Certified

Injections Patient draping Medical terminology Sterile Processing

Phlebotomy Vitals/Patient prep PDR familiarity EKG

Urinalysis Exam room prep Front desk management ICD-9-10/CPT coding

Key Strengths And Skills

•Excellent Computer Skills - Including the full Microsoft Office Suite and various types of health care databases

•Speaking - Talking to others to convey information effectively

•Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as needed, and not interrupting at inappropriate times

•Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making

•Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

•Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)

•Time Management - Managing one's own time and the time of others

Community Involvement

Life Source – Frequent Blood and Platelet Donor

Ismaili Center- Crisis Management Coordinator and Wellness Center Coordinator at the Chicago center.

References

Hope Grigoropoulos

Regional Director

Presence Medical Group

Des Plaines, IL 60016

224-***-****

Riley Perry Lloyd, M.D.

Attending Physician