Roberto Gonzalez-Barragan
**** ********** **. • Weston, FL 33327 • 954-***-**** • acvkmc@r.postjobfree.com • www.linkedin.com/in/robertogonbarr
EDUCATION
University of Central Florida Orlando, FL
Bachelor of Science in Information Technology August 2016
Minor in Business Administration
Major GPA: 3.48
RELEVANT EXPERIENCE
Tropical Nut and Fruit Aug. 2014-Aug. 2015
Junior I.T
Handled technical troubleshooting, including system crashes, slow-downs and data recoveries
Dealt with server and program maintenance, as well as general network and security solutions
Managed user permissions and settings in active directory and exchange management console
Provided help desk support to 35 local users and another 20 remote users
Design and Implementation of Computer Communication Networks Jan. 2016-Apr. 2016
Project
Coordinated with a group of classmates to design a network
Set up and configured the network, (VLAN assignments, IP addresses for interfaces, subnets)
Gained experience using communication networking technologies (TCP/IP, Ethernet, Gigabit Ethernet, ATM, Frame Relay), hardware (routers, switches, adapters, cabling)
TECHNICAL SUMMARY
Certifications: CompTIA Network+
Networking: Router/Switch configuration, VLANs/ Subnetting, Active Directory, Troubleshooting, Helpdesk tickets
Systems/Software: MS 2008/2012 Server, MS Windows XP - Windows 10, MS Office, MS Exchange, MS Dynamics, Ubuntu, PuTTy, Wireshark, Oracle VirtualBox
Languages: Java, C, HTML/CSS, JavaScript/jQuery
OTHER SKILLS
Languages: Fluent in English and Spanish
Design: Skilled in using Photoshop to edit pictures and create interfaces or templates
Customer Service: Refined customer service skills by working at Ralph Lauren for two years. Also worked at Lake Nona Country club, where customer service was the number one priority.
RELEVANT COURSEWORK
Database Concepts
Networking Concepts
Design and Implementation of Computer Networks
System Administration and Maintenance
Operating System Concepts
Security in Computing