Marketing

MEDHA GARISE

* * * * * e l M i r a W a y Sa n J o s e, C A 9 5 1 3 5 40 8 . 23 9 . 6 4 2 1 m e d h a g a r i s e @ g m a i l . c o m Education

San Jose State University San Jose, CA

Bachelor of Science in Business Administration, with emphasis in Marketing- May 2016 Work Experience

6/15 – 8/15 Five9 (Cloud Contact Center) San Ramon, CA Customer Success Operations Intern

Supported the internal beta implementation of the Five9 Virtual Call Center’s Freedom Release. Analyzed results from beta testing and compiled feedback reports within Excel for presentation to senior management. This feedback was crucial in deciding to release the product publicly.

Developed monthly evaluation scorecards translating professional objectives into various quantitative metrics for the Customer Success department.

Compiled an ‘At Risk Wellness Program’ through Prezi which is now implemented throughout various departments within the company as a worst-case scenario tool to prevent loss of customers.

Created video demonstration for Five9’s customer success tools to promote ease of use and functionality of tool when experiencing technical difficulties.

11/13 – 8/14 The Cheese Steak Shop (Restaurant) San Jose, CA Marketing Analyst

Analyzed the total sales per month and identified time periods with lowest sales using Microsoft Excel.

Provided marketing tips to bring in more sales and revenue.

Met with other clients to implement their business plans to increase business and widen marketing scope by using Constant Contact, email lists, and other various applications. (Ex. Apps for cell phones targeting students)

Created monthly contracts for the employees to verify their hours by checking their payroll. 5/13 – 8/13 Mikado Marketing (Marketing and Advertising) Boulder, CO Marketing Intern

Promoted Xoom, a money transfer company, through Facebook, YouTube, and Twitter.

Analyzed billboards and customers’ reactions to them and provided solutions to optimize the company’s appeal.

Made sure the placement of the billboards were ideal and made suggestions for future placements; was able to help increase client base by 15%.

Surveyed customers on their money transfer companies- analyzed results and gave recommendations for improvements based on customers’ like and dislikes.

10/09 – 8/10 India Waves Television Network (Radio Television Network-broadcasted in 50 countries) Hayward, CA Intern- Former Vice President of India Waves Youth Wing

Anchored for the television network by interviewing the audience and promoting the latest movies on the market.

Through promotions, was given the opportunity to host internship competitions for young adults by asking the participants questions requiring intelligent responses.

Hosted and organized many events to help students acquire college funds through beauty pageants and other competitions. Competitions consisted of a series of academic and worldly questions to determine a winner.

Strategized to increase viewers on the Network channel by discussing marketing strategies and viewing the results by implementing the strategies.

Skills

Salesforce, Workfront, Microsoft Excel, Word, PowerPoint, Outlook, Google Docs, and Photoshop

Ad Campaigns, Google Analytics, Facebook Ads, Twitter, Linkedin, Instagram Ads, Google Blogger, HootSuite Certified

Ability to think on the spot and propose proactive ideas.

Fast learner and dedicated worker who thrives in a fast-paced environment.

Armed with well-defined analytical skills, mathematical and organizational aptitude with excellent written and oral communication skills.

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