Customer Service Sales
Resume:
Rachel Sarpong
Halifax NS
To Whom This May Concern,
I am writing to express great interest in within your company. I came across the job posting during my online search. I believe that my skills, experience and knowledge will make me a great candidate for this position. I am a professional with over 10 years of experience in customer service, sales, and office clerk related work.
My background along with my ability to learn quickly and efficiently will enable me to be a valuable member of your team. You will find that I am detail oriented and able to analyze, prioritize and resolve customer requests or issues promptly and effectively. I possess excellent communication skills both verbally and written. I also have a strong passion for helping others. I am able to work very well in both a team environment and or an individual setting.
This summary, as well my resume, can adequately communicate my qualifications in-depth. Thank you for your consideration and I look forward to hearing from you.
Best regards,
Rachel Sarpong
RACHEL SARPONG
34 Clayder lane Halifax NS, B3L 0A6
902-***-**** – ***************@*****.***
OBJECTIVE
To be employed as a full-time associate, where I can best apply my skills and passion to serve you as a dedicated and loyal employee.
EDUCATION
Saint Mary’s University, 2013
Bachelor of Arts, Double major in Sociology and Criminology
Christ the King Secondary School, 2006
CERTIFICATIONS
First Aid and CPR – AED 2016
WORK EXPERIENCE
• CIBC – Financial Service Representative (level 4)
Halifax, NS June 2014 – June 2016
- Responsibilities entailed dealing with day to day banking - customer servicing and multi-tasking with 7-10 different programs at a time while dealing with customers. I was able to change the lives of many people through introducing financial products that best met the clients present and future needs. Giving advice on products such as investments, savings and pensions. Listening, researching and partnering with clients to find out what their specific needs are. Keeping detailed records for client enquiries, producing financial reports, meeting performance and sales targets on a weekly basis and keeping up to date with any products and changes within the database. Also the ability to refinance mortgages, setting up applications for overdraft, credit cards, RRSPs, TFSAs and everyday bank accounts. System uses include - DOS Systems, Microsoft Outlook, Word, PowerPoint, Spreadsheet and the Internet Explorer.
• Maverick Communications - Event Promo and Marketing Rep
Halifax, NS June 2011 – January 2015
- wide range of marketing and promotional campaigns through companies such as Bell Aliant, Superstore, and NSLC. I represented Maverick communications by doing face to face marketing at High schools within the HRM, and a number of NSLC liquor stores in the HRM.
• Salty’s Bar and Grill Restaurant – Hostess/Bus Girl
Halifax, NS July 2009 - Sept 2012
- As a hostess my position entailed being able to greet all guests in a friendly manner and getting them into either booked or available seating. This position was an important role as I was the first person and last person a guest would interact within the restaurant. This position included selling company gear and answering phone inquiries as well as booking reservations.
- As a bus girl I maintained the cleanliness of the restaurant by making sure all tables were set and clear for the next set of guests or clearing tables when guests were finished with their meals and drinks.
• Family Productions Incorporated - Sales and Event coordinator
Edmonton, AB 2008 – 2009
- Event Coordinator and a Sales and Marketing representative. Performed an average of 80-100 phone calls per day to discover customer needs regarding product development. Also made sales and documented leads for shows and organized events, as well as administrative duties. As a coordinator my responsibility was also to organize tradeshows and events with my team.
• Corporate Research Associates - Market Researcher
Halifax, NS 2007
- Interviewed clients via market research surveys to identify product issues and customer needs. Calls conducted to Bermuda, Canada, and the United States. Also surveyed clients on behalf of Scotiabank to determine how they felt about their bank and the services.
• Claire’s Accessories – Assistant Manager
Georgetown, ON 2006
- My position entailed customer service, meeting sales targets and goals, cashier duties and organization of merchandise and stock as well as ear piercing. Also assisting with customers concerns and suggestive selling. Also preparing schedules for employees on a bi-weekly basis.
VOLUNTEER WORK
• Volunteer for Mountainview Residence, a retirement home in Toronto, ON.
• Sunday school teacher at Faith Christian Centre, taking care of children between the ages of 3 and 12. Duties included planning activities, meals and performances for events.
SKILLS
• I have 10+ years of experience in working within retail, sales and customer service relations.
• I am detail-oriented, always possess a positive attitude, an analytical thinker, possess exceptional organizational skills, people oriented, adaptability – ability to work under pressure, initiator, and problem analysis skills – problem solver.
• Speaks clearly and can communicate ideas with confidence, I am able to think critically and evaluate choices and solutions. I am honest and have a high degree of personal integrity and responsibility.
• Respects others ideas, decisions and positions and adapts very well to change. I will always commit to lifelong learning.
• I possess strong computer skills with a proficiency in MS Word, PowerPoint, Excel, MS Office, Outlook as well as an intermediate knowledge of the Worldwide web(internet). I possess exceptional communication skills and the willingness to be a team player and/or working well independently.
PERSONAL INTERESTS
I am a dedicated and hardworking individual, who is always striving for excellence and success in everything that I do. I enjoy reading on my spare time and exercising daily to keep active. I am a mother and hope to fulfill my dreams and aspirations to set an example to my son. I am easy to get along with and enjoy the company of others. I am an individual that takes great joy in acquiring new knowledge. In addition to this I am a rapid learner and an open minded individual. I am down to earth and can adapt to change quickly and efficiently.
REFERENCES
Available upon Request
Contact this candidate